Corporate Sales Pro with 3+ Years Experience
Resume:
ASIA WILLIAMS
Corporate Sales Representive
DETAILS
***************@*****.***
Houston,
SKILLS
• CRM & Case/ Ticketing Systems
• Customer Care Skills
• Time management/ Appointment schedu
ling
• Data entry skills
• Salesforce CRM Experience
• Negotiation skills
• Office 360, Excel Spreadsheet, Google d
ocs
• Sharpen, Slack, Help-scout Experience
REFERENCES
Reference available upon request
SUMMARY
Experienced Corporate Sales Professional with 3+ years of hands- on experience in client sales attending to driving sales and engaging rapport with customers, By implementing empathy skills to build trusted relationships with the client overall first call experience. Professionalized exceptional communication, problem-solving skills, and multitasking abilities. Proven skills in maintaining a 95% first-call resolution rate and driving customer satisfaction through efficient problem-solving technique. Adept keeping accounts serviced, maintaining customers account, upholding the company's vales and operation's, while enhancing the customer satisfaction, experience and loyalty.
EXPERIENCE
Sep 2025 — Current
Customer Service Representative
APG&E, Houston, TX
Utilized operations phone system (Sharpen) to assist with inbound/outbound calls to customer inquires
Professionalized in managing from a range from 40-70 inbound calls daily
Assisted with customer's account inquiries by updating the customer's email, phone number and billing addresses, etc
Excellent strong phone communication handling skills, and active listening
Assist customer's inquires on a new enrollment and renewals once contract has ended
Create a ticket in Help Scout for customer inquires for various case request types, Example; (Meter ADD ON Request, Move - in Request, NE/Cancelation Request, (PMVI) etc,)
Ability to work on multiple monitors, while assisting the customer's need and verifying the account details
Communicated with managers and agents with Slack applications, Microsoft Outlook 365 and Sharpen AI
May 2025 — Sep 2025
Collection Sales Specialist
Posigen Solar, Houston, TX
Executed outbound calls with calling script strategies and techniques to warm leads and closing call rate of %29
Meet daily and weekly production goals such as maintaining 20- 40+inbound and 60-70+ inbound calls to collect on past due balances Demonstrated excellent negotiation plans and communication skills effectively during collection payment calls and arraigned PTP date with bank account information customer service call.
Actively implementing research strategies for the customers most recent contact information utilizing database management solution such as skip tracing to constantly update the account owners name, email address, phone humber and addresses for valued outbound calls. Prioritized scheduling outbound calls in Google Calendar for task accounts that are 90- 160 days delinquent to collection on missed payments.
Jan 2024 — May 2025
Customer Service Sales Representative
Cube Smart, Houston, TX (Remote)
Receive inbound calls from customers to reserve a unit of their size while probing for the inventory to best select the unit that would most fit their items
Close calls out by offering additional assistance with booking through the smart rental link sent via text.
Probing and obtaining the customer's information before proceeding with the customer service call.
Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
Protecting the verification steps to ensure confidentiality before proceeding with account information.
Maintained monthly meetings for quality call monitoring and evolution scores. Provided followed up calls to customer inquiries on availability and pricing.
Dec 2022 — Sep 2023
Certified Debt Specialist
Beyond Finance, Houston, TX
Excellent sales experience with implicating Beyond's program to assist customers' financial hardships with their debts.
Demonstrated excellent time management and multitasking skills to efficiently manage account queues.
Reviewed the client's financial statements and credit reports, meet daily and weekly production goals while maintaining 132+ outbound and inbound calls to collect on past due balances.
Verified account holders information in Salesforce by adhering to policy procedures. Demonstrated excellent oral and written communication skills, effectively during each collection and customer service call. Utilized a variety of collection software to maintain accurate documentation of customers invoices and variety of collection tools, including skip tracing, to recover customers outstanding debts. Analyzed financial data to determine the best course of action for the customer and collecting the debt and negotiate payment plans for hardship accounts to bring them current.
EDUCATION
2013 — 2017
High School Diploma
Glenbard East, Lombard, IL
REFERENCES
Mirza Mughal: 630-***-****
Yasmin Montenegro : 630-***-****
Nashali Marquez: 832-***-****
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