Office Manager and Administrative Expert Resume Title

Donna Brooks

**** ****** *****, ******** ******* MD 20747 ph: 240-***-**** *********@*******.***

OBJECTIVE

To obtain a position where I can utilize my experience as an Office Manager and Property Inspector to help your company thrive.

EXPERIENCE

HOME INSPECTOR

BROOKS FIELD AND OFFICE SERVICES, LLC PRINCE GEORGE’S CNTY, MD 2005-PRESENT

Evaluating the condition of residential properties to ensure they meet safety and quality standards.

Prepare detailed written reports documenting the condition of the property.

Highlight any defects, safety hazards, or areas needing repair or maintenance.

Explain findings to clients clearly and answer any questions they may have.

Provide recommendations for repairs or further evaluations by specialists.

Maintain integrity and impartiality, providing unbiased assessments.

Keep client information and inspection results confidential.

Stay updated with the latest building codes, inspection techniques, and tools.

OFFICE MANAGER ADMINISTRATIVE ASSISTANT MARKETING ASSISTANT

K. HOVNANIAN HOMES OF MARYLAND GAMBRILLS MD FEB 2002 – MAY 2019

Maintain an organized and efficient office environment, ensuring that office supplies, equipment, and resources are well-stocked and functioning.

Manage the office calendar, including scheduling meetings, appointments, and travel arrangements for staff.

Maintain accurate and up-to-date records, files, and databases, including employee records, invoices, and financial documents.

Handle incoming and outgoing communications, including phone calls, emails, and mail, ensuring timely responses.

Oversee the maintenance and repair of office facilities, including coordinating with maintenance staff or external service providers.

Ensure that the office complies with health and safety regulations, conducting regular inspections and addressing any issues.

Manage office equipment, including computers, printers, and phones, ensuring they are in good working order.

Identify areas for process improvement within the office and implement changes to enhance efficiency.

Evaluate and implement new office technologies or systems to streamline operations.

Develop and update office policies and procedures to reflect best practices and ensure compliance with regulations.

Assisted in compiling and documenting data for Corporate underwriting of New Land development Projects.

Performed “secret shopper” reconnaissance of competitor communities.

Managed sales model furnishings, Sales Events and supplies,

Coordinating the opening and closing of Community Sales Offices.

MARKETING MANAGER

PHILLIPS PUBLISHING ROCKVILLE MD 1993-2002

Assist in creating marketing materials such as brochures, newsletters, social media posts, and email campaigns.

Conduct market research to identify trends, target audiences, and competitor activities.

Compile and analyze data to help shape marketing strategies.

Schedule and publish posts on various social media platforms.

Monitor and respond to comments, messages, and interactions on social media channels.

Maintain and update customer databases and email lists.

Prepare reports, presentations, and summaries of marketing activities.

Assist in tracking marketing budgets and processing invoices.

Track and report on social media performance using analytics tools.

Managed mailing list for Health Publications. Travel to “List Houses” in DE/ NY/ VA

Liaise with internal teams such as sales, design, and product development to ensure alignment on marketing activities.

Communicate with clients or external vendors to manage deliverables and timelines.

Organize and take minutes during marketing meetings and brainstorming sessions.

ADMINISTRATIVE: Proficient in Microsoft Office

REFERENCES AVAILABLE UPON REQUEST.

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