Professional Security Officer with Excellent Safety and Service Skills
Resume:
Andrea McCray
Pembroke Pines, FL *****
*********************@***********.***
Authorized to work in the US for any employer
Work Experience
Security Officer
S.O.S. Security-Boca Raton, FL
2014 to Present
Responsibilities
Screening & processing all potential entrants, patrolling, providing general information, report writing, answering the phone, daily log, inventory management Accomplishments
Shorter lines and wait times at the gate, more residents and guests adhere to the rules, record keeping Skills Used
Problem solving, typing, flexibility, willingness to assist others, a quick efficiency Customer Service Representative
Chewy-Hollywood, CA
August 2021 to October 2025
• Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
• Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns Concierge
Elite Security-Sunny Isles, FL
May 2012 to March 2014
Responsibilities
Control access, answering the phones, enforcing the rules, reporting all problems, doing inventory, record keeping
Accomplishments
Familiarity with the residents help diffuse alterations Skills Used
Friendliness
Security Officer/Dispatcher
United Special Patrol, Vanguard-Wellington, FL
October 1997 to May 2012
Responsibilities
Dispatching, scheduling, processing & screening all potential entrants, patrolling, record keeping, report writing, answering multi-line phone, typingTimel
Accomplishments
It resulted in the preservation of life and prevented the destruction of property. Skills Used
Typing, quick thinking, problem solving,
CSR - Customer Service Representative
Education
Criminal Justice
Miam Dade Community College-Miami, FL
1991 to 1993
Criminal Justice (H.Diploma. D)
Miami Carol City Senior High-Miami Gardens, FL
1988 to 1992
Skills
• Surveillance
• Organizational skills
• Microsoft Word
• Leadership
• Microsoft Teams
• Phone inquiries
• microsoft (10+ years)
• Mobile devices
• Typing
• English
• Phone communication
• Customer Services (10+ years)
• Computer literacy
• Customer service
• Computer operation
• Dispatching
• Office Equipment (9 years)
• Loss prevention
• Problem Resolution (10+ years)
• Security
• Call center experience
Languages
• English
Certifications and Licenses
Driver's License
Security Officer
February 2017 to February 2019
Security "D" license
Contact this candidate