Logistics & Global Supply Chain Specialist

Shrusti Bhatt.

*** - **** *****, *** ***, Langley, BC, Canada.

Email: ************@*****.*** l Mobile: +1-236-***-**** l LinkedIn URL: https://www.linkedin.com/in/shrusti-bhatt-33b12140/ Objective

Results-driven organized Logistics Supply Chain Expert with 20 years of acquaintance in offering strategies to growth and smooth workflow, working alongside the progressive team implementing changes per industry requirements & meeting company standards. Career Contour Freight Forwarding

PSA BDP - BDP Canada ULC. (Vancouver)

Regional Sales Support Specialist, Global Chemical Sales Since September 2025

Maintaining and building relationships with customers and suppliers, aim to create new customer lead.

Processing RFQ / Tenders / Bids from customers. OOG, RORO, Break Bulk and Projects along with standard containers and other types of shipments.

Understanding the nature of business enquiries and addressing the needs appropriately to the customer on time.

Ensuring to provide the quotation to the customer on time with the maximum service details provided to them and ensuring the same to be provided once business is confirmed.

Coordinating with Operation & Customer service team, Carriers, Origins & make sure to provide appropriate services to clients.

Providing support to Sales Team in achieving their targets for the month and the department goal for organization profitability.

Organize customer visit for sales Team & accompanying for better relationship with clients and internal teams.

Coordinate with internal Product / Pricing Team to manage better costing meeting client needs to win business.

Prepare comprehensive Shipping Orders and submit them to department for execution.

Prepare Sales and Market related reports for Sales Directors / Sales and Inside sales Team and share updates to clients monthly.

Coordinate with customers, get feedback, share with Product Team and manage costing / negotiations to win the business.

Participate in Business Fairs, Departmental Meetings and department related training.

Well versed with accounting formalities and documentation process to assist customer / team with any difficulties whatsoever at any point in time for smooth process of shipments. Managing Transportation Logistics, warehousing and Distribution as per client requirements.

Preparing weekly sales reports and monthly volume reports along with monthly Volumes and Revenue accounting.

Participating in events such as Break-bulk, Exhibition, Professional Trainings. Career Contour Liner / Carrier Side

MSC Agency India Pvt. Ltd.

Deputy Manager Customer Service Exports (Key Accounts) September 2008 to June 2014 Mumbai India.

Managing all industrial requirements of customers.

Seek Credit Waiver and Approvals from Management.

Co-coordinating with Trade Management, Operation Management, Documentation Management, and Accounts Management Team for clearing B/Ls and credit extensions on time.

Liaising with overseas agents for approvals and clearance of cargo.

Processing Shipping certificates against approvals, billing and payments clearance.

Issuing Delivery Orders (empty releases) basis of customer request.

Rates approvals, filings and agreements with customer and trade department.

Ensure provide Rates and all mandatory inputs for Booking DO Issuance

Immediate. Follow-up on Pickup, SI and VAN

Prior Vessel Gate Cut-Off and ENS CUT OFF, Follow-up on Un-materialized Bookings for Vessel Prior Gate Cut Off, Follow up for Prompt Invoicing and B/L Releases.

24hours of Vessel Sailing Follow-up on Un-Released BLs + Unused Exp. Long-stay Boxes Ongoing, Weekly

Follow-up on O/S Payments within the approved Free Period and resolving old issue, Post Shipment Milestone Reporting = Until/Prior Cargo Delivery at Destination

Initiate Shut-Out / Rollover / COD / Back-to-Town / DMM Repair and Recovery procedures = Ongoing, Immediate upon incident, LBF / MC / Export Detention = NIL Service failures and to avoid any Waivers due In-house., AFSYS, MDX and MSC WEB Site = Ensure Optimum usage of Systems

Ensure strict adherence to all Standard Corporate SOPs + Guidelines = Ongoing

Seek Switch Approvals., Assisting Nomination desk.

Managed Sales and Marketing for short period as well. Previous Origination Details

Achievements

Secured 4-5 times of monthly revenue target in single shipment on multiple times 3 years in a row, being appreciated by CEO and management on several occasions. 2017 – 2020

Projects Secured and executed - (Belhasa Group – Revenue – 396K AED in 2 Shipments, Project RORO, Open Top and AIR, Proclad AED 18.5k, Taif Group – 96 x 40HC China to Sudan – AED 3.696K in 1 lot and more.) Successful space allocation targets accomplishment Line Agency – SCI in 2016-17. Optimizing VSL allocation for Export in Dubai. Customer Satisfaction on Cross trade and Re-Export shipment, Gained confidence of Key Accounts and VIP Volume Customers. Winning Customers trust handling documentation, line education, after sales service for Imports since 2014 Ensured NIL Service Failures reported. Recognized on many occasions as a strong team player with individual strengths. Ensuring adherence to SOPs by internal and external customers leading to quality service and seamless business transactions. Active participation in attaining Best Liner of the Year Awards for Customer Services. Awarded MALA & SMP 2008 to 2014. Achieved best project cargos from companies like Cummins Arabia, Al Masaood LLC, Otis Elevators, CECO Environmental Middle East DMCC and more in Dubai UAE with PSA BDP since 2022. Certification

Certified in Risk & Challenges – Port Agency by Dubai Shipping Agents Association 2016-17 Mirsel II – Dubai Customs – DP World - 2014-15

Emergency First Aider (Government of Dubai – HSS Health & Safety Solution – FA2559720) Business Communication Skills – by Edoxi July 2022. Dubai. Technical Skills

Software Acquaintances: MS Office (Advanced level), Internet, ERP, Oracle. Social Media Marketing: Optimize professional Media Webs for generating Sales Leads and Marketing. Education

Bachelor of Commerce from Mumbai University, India

From Welingkars University of Business management, Mumbai, India

Diploma Post-Graduation Shipping from Narottam Morarji Institute of Shipping, Mumbai, India Extra-Curricular Activities

Passionate about theatre and acting. (Certified by RB Events & The Theatrewallas since 2016, Dubai - UAE)

Organizing company level competitions, sports, annual celebrations.

Event Management, Photography

Trekking, Biking, Mountain-climbing, Jet skiing, Cricket, Driving, Travelling. Personal Details

Marital Status: Married

Nationality: Indian / Canadian

Driving License: Valid Canadian Class 5 License (N)

Notice period: Available Immediately.

Reference available on request.

Best Regards,

Shrusti Bhatt.

Dubai UAE Mumbai India.

PSA BDP – BDP Global Project Logistic LLC. MSC Agency India Pvt. Ltd. (Shipping Line) Inside Sales Executive Deputy Manager Customer Service Exports (Key Accounts) Since May 2022 till March 2025 Dubai UAE. From September 2010 to June 2014 Fleet Line Shipping Services LLC (NVOCC / Freight Forwarding) MSC Agency India Pvt. Ltd. (Shipping Line) Assistant Manager Sales. Senior Executive – (Accounts Payable) From February 2020 till April 2022 From September 2008 to August 2010 Sharaf Shipping Agency LLC (Freight Forwarding & Line Agency) J.B. Khokhani & Company. (Pharma Broker) Inside Sales & Pricing Executive Executive – Accounts Receivable and Purchase. From June 2014 to January 2020 June 2005 to August 2008

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