IT Support & Education Specialist
Resume:
DARON SEALS
Saga Education
Brunswick, OH *****
**************@*****.***
Professional Summary
IT professional experience working on both IT Service Desk and Applications teams. Good at resolving customer’s technical problems. Recognized as a personable individual with a desire to learn, strong work ethic, and attention to detail.
Authorized to work in the US for any employer
Work Experience
Math Fellow
Saga Education-Remote
March 2025 to Present
• Develop personalized lesson plans based on each high school student's specific needs and learning style, resulting in increased comprehension and confidence
• Assist students with homework assignments, test preparation, and problem-solving techniques to enhance their high school problem-solving skills
• Monitor student progress through regular assessments and feedback sessions, adjusting instructional strategies as needed for optimal results
• Implement effective study strategies and time management techniques to help students develop strong organizational skills
• Support struggling learners by breaking down difficult concepts into manageable steps, ensuring they grasp foundational principles before moving forward
• Demonstrate patience, empathy, and encouragement when working with students who faced challenges or had different learning styles or abilities
• Maintain accurate records of tutoring sessions including topics covered, progress made by the student, and any additional resources provided
• Create engaging educational materials such as worksheets or online exercises tailored to individual student needs
• Introduce real-world applications of mathematics to make lessons more relatable and interesting for students
College Now Mentor
College Now Greater Cleveland-Remote
November 2024 to Present
• Provided guidance and support to one mentee, helping him navigate academic and personal challenges for college
• Facilitated weekly group meetings to foster a sense of community for mentee and encourage peer- to-peer learning
• Offered advice on course selection, study strategies, time management techniques, and campus resources
• Assisted mentee in setting goals and creating action plans to achieve academic success
• Monitored the progress of mentees' goals and provided ongoing feedback and encouragement
• Served as a role model by demonstrating professionalism, integrity, empathy, and respect towards mentee
• Connected mentee with appropriate campus resources such as tutoring services or counseling centers when needed
• Participated in regular training sessions to enhance mentoring skills and stay updated on university policies or procedures
Men's Talk Show Host and Founder
Men's Talk Show-Remote
February 2023 to Present
• Schedule different guests to come on my talk show to talk about different mental health issues for men.
• Talk about different men's mental issues I experienced in my personal life
• Responsible for scheduling and editing talk show episodes
• Responsible for coming up with episode titles every season around different mental health topics Math Tutor
SmartStart Education-Cleveland, OH
November 2024 to March 2025
• Provided one-on-one math tutoring to students of various grade levels, helping them improve their understanding and performance in math
• Developed personalized lesson plans based on each student's specific needs and learning style, resulting in increased comprehension and confidence
• Utilized a variety of teaching methods and resources to explain complex mathematical concepts in a clear and concise manner
• Monitored student progress through regular assessments and feedback sessions, adjusting instructional strategies as needed for optimal results
• Assisted students with homework assignments, test preparation, and problem-solving techniques to enhance their problem-solving skills
Technology Application Specialist I, IT Department Ricoh Solutions, USA-Parma, OH
September 2023 to April 2024
Worked on small IT applications support team using a ServiceNow Management system to document and resolve all technical issues that occur in the indexing or production floor areas.
• Escalated tickets to level 2 to create new Amazon Workspaces and PaperVision Capture system accounts for new hires
• Setup and registered yubico profiles of Amazon Workspaces for new hires
• Reset passwords for Amazon Workspaces when employees were locked out of their accounts
• Troubleshooted different PaperVision Capture system errors when creating or opening different vendor project batches
• Escalated systemic/infrastructure PaperVision Capture system errors when scanner workstations were completely down on the production floor and had level 2 reset gateway servers to get the scanner workstations back up and running
• Monitored and resolved PaperVision Capture stuck batches in the PaperVision admin console
• Reset Citrix Workspace when employees cannot log into their Centene VDI-10 virtual machine accounts
• Reset Centene password accounts when employees cannot log into them
• Investigated different server logs to attempt to do a root cause analysis of why different vendor batches get stuck in different errors
• Ordered Oracle Databases to make sure employees were able to use the Centene Information Lookup Tool icon inside of their Centene virtual machines IT Service Desk Specialist, IT Department
Progressive Insurance Corporation-Remote
August 2021 to March 2023
Worked on the IT Service Desk team using Remedy Ticket Management System to document and resolve all technical issues.
• Used different Knowledge Base Articles to guide in the troubleshooting steps
• Escalated technical problems that cannot be solved after following troubleshooting steps
• Reset LAN/TPX passwords or unlock LAN accounts
• Setup laptop and desktop for new hires
• Configured IBM Notes and reset IBM Notes passwords
• Guided customers through the process of resetting up Azure MFA profiles
• Used vSphere Client to resolve any virtual machine error connections
• Power drained Dell Minis to fix their VPN error connections
• Reset Avaya One X Agent’s voicemails
• Restored Cisco Jabber or Outlook profiles
• Hot swapped laptops or Dell Minis when broken
• Reset Cisco Unity pins or password accounts
• Restored inaccessible network drives
• Transferred software and documents from old machines to new machines
• Led lean weekly meetings on a former team to discuss trending or new solutions to IT problems
• Contributed ideas to the weekly discussions about trending problems impacting internal or external customers
• Collaborated with a member of the ITSD Communications Committee on creating a brand logo for the committee
• Attended weekly ITSD Communications Committee meetings to discuss which members are responsible for completing different tasks
• Provided live technical support for agents needing password reset or unlocks IT Help Desk Intern, IT Department
Materion Corporation-Mayfield Heights, OH
September 2020 to April 2021
Assisted on the IT Help Desk team using the Cherwell Ticket Management System to identify and categorize technical issues of internal employees.
· Reset Cisco voicemail pins
· Unlocked customer’s network accounts in Active Directory
· Unlock SAP accounts
· Rebuild outlook email user’s profiles
· Showed customers how to find old computer documents
· Used Active Directory to give customers access to specific network drives or directories Assistive Technology Assistant, Disability Services Cleveland State University-Cleveland, OH
August 2019 to May 2020
Helped students with disabilities who were visually impaired to learn new software adaptive programs to complete their homework assignments.
· Trained them how to use Zoom Text and Dragon Reader
· Showed them how to navigate around software applications
· Had the tenacity to answer multiple students’ technology questions
· Troubleshooted printer problems such as replacing an older toner cartridge with a new one or pulling out jammed paper
Ameri-Corp Member
Cleveland, OH
July 2018 to May 2019
Provided academic intervention and socio-emotional support to a focused list of 3rd-grade students and assisted with supporting school-wide events.
· Created daily individualized lesson plans for my ELA and Math student groups
· Implemented weekly behavioral goals for students and talked with them about the progress of their goals
· Organized perfect attendance luncheons
Work Study Assistant
Cuyahoga Community College-Cleveland, OH
November 2017 to December 2017
Work Study, Jerry Sue Thornton’s Technology Center Converted flash videos and Adobe presentations videos to mp4 videos in this work study program.
• Followed a step-by-step encoding process to convert Tri-C faculty’s flash videos and Adobe presentations to mp4, so they will be ADA compliant
• Advised students on academic success strategies for online classes Stocker
Marc’s-Medina, OH
October 2012 to October 2015
Handled frozen foods to the sales floor. Restocked the frozen foods department and push carts in the store.
· Restocked the frozen food area paying close attention to details of expiration date and fronting products for customer ease
· Collected shopping carts from the parking lots to ensure that customers would have a cart upon entering the store
Education
Bachelor of Business Administration in Information Systems Cleveland State University - Cleveland, OH
May 2018 to June 2021
Associate of Applied Business Degree in Information Technology Cuyahoga Community College - Parma, OH
December 2017
Skills
• Windows
• Azure
• Computer hardware
• Organizational skills
• Technical Support
• VMWare
• System administration
• Citrix
• TCP
• IT Support
• VMware vSphere
• Software Troubleshooting
• Customer service
• Intune
• Help Desk
• LAN
• Desktop support
• VPN
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