Operations & Administration Leader with 15+ Years Experience

Curriculum Vitae

Education

Master of Business Administration (MBA) – University of Peshawar, Pakistan

Professional Summary

Dynamic and results-oriented Operations and Administration Professional with more than 15 years of leadership experience in strategic management, HR operations, procurement, and organizational development. Demonstrated success in driving efficiency, improving workflows, and leading cross-functional teams within manufacturing, logistics, and healthcare industries.

Seeking to leverage my expertise in operations, administration, and HR leadership with a reputable organization in Jackson, Tennessee, offering long-term career growth and cross-cultural collaboration.

Core Competencies

Operations & Administration Management

Human Resources Leadership & Development

Procurement & Supply Chain Optimization

Strategic Planning & Policy Development

Vendor & Contract Negotiations

Team Building & Talent Management

Process Improvement & Compliance

CRM & Customer Relationship Management

Facility, Transport & Safety Management

Professional Experience

Senior Client Relationship Manager

Unitherm Pakistan, Islamabad Jan 2023 – May 2025

Managed high-value client relationships and administrative workflows.

Streamlined CRM-based service delivery and improved client retention metrics.

Supervised administrative teams ensuring compliance and reporting accuracy.

Human Resources Administrator

National Logistics Corporation (NLC), Pakistan Feb 2020 – Jul 2022

Managed recruitment, onboarding, and performance appraisal systems.

Promoted workplace inclusion and staff development initiatives.

Ensured compliance with employment laws and company policies.

General Manager – Procurement & Administration

Al-Shifa Trust Eye Hospital, Rawalpindi Jun 2018 – Nov 2021

Directed procurement and administrative operations for five hospital branches.

Implemented cost-saving strategies through strategic sourcing and contract management.

Strengthened vendor relationships and improved logistics efficiency.

Operations & Administration Manager

Mughal Steel Industries Dec 2017 – Aug 2020

Oversaw operational teams ensuring safety, quality, and process adherence.

Coordinated regulatory compliance and policy improvement initiatives.

Manager – Administration & HR

Sitara Chemical Industries Ltd. Aug 2016 – Jun 2018

Managed facility operations, HR functions, and staff housing.

Implemented updated HR procedures improving employee satisfaction.

Deputy General Manager (HR & Admin)

Khairpur Sugar Mills Ltd., Sindh Dec 2013 – Dec 2014

Led HR policy reform and implemented new payroll and benefits systems.

Enhanced staff engagement and reduced turnover through retention strategies.

Administrative Manager

Bestway Cement Ltd. Dec 2011 – Jan 2013

Oversaw plant logistics, transportation, and workforce administration.

Ensured compliance with safety and labor regulations.

Administrative Manager

Sitara Chemical Industries Ltd., Faisalabad Mar 2008 – Dec 2010

Directed administrative and HR operations, including government liaison.

Strengthened internal communication and operational transparency.

Technical Skills

Microsoft Office Suite (Excel, Word, PowerPoint) ADP Payroll HRB Systems CRM Tools Strategic Sourcing Data Management

References

Available upon request.

(Professional details verified via LinkedIn: www.linkedin.com/in/naimm-161661611616555561)

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