Experienced Dispatcher with Safety Expertise

Dawne Coleman

**************@*****.*** 678-***-**** Fairburn, GA

SUMMARY Experienced Dispatcher with 20 years in transportation and logistics, seeking a Dispatcher role. Proven track record in coordinating driver schedules, managing route changes, and ensuring compliance with D.O.T. regulations. Strong skills in communication, problem-solving, and incident investigation, with a focus on safety and efficiency. WORK EXPERIENCE Harmon Brothers Trailways Union City Ga Safety Director Mar 2024 - Jan 2025

• Developed and implemented comprehensive safety programs to ensure regulatory compliance.

• Conducted regular audits and inspections to identify hazards and recommended corrective actions.

• Led employee training sessions on safety protocols, emergency procedures, and accident prevention.

• Analyzed accident reports and incident data to identify trends and mitigate risks.

• Collaborated with management and staff to foster a culture of safety and continuous improvement.

• Managed accident and incident investigations, ensuring accurate documentation and reporting.

• Coordinated with external agencies and regulatory bodies during safety audits and inspections.

• Oversaw maintenance and updating of safety records, ensuring accuracy and compliance.

• Developed and maintained emergency response plans and procedures for readiness and effectiveness.

• Provided expert guidance and support to management on safety-related issues and initiatives.

Prime House Direct Union City Ga

Safety Manager March 2023 - October

2023

• Developed and implemented safety policies and procedures to ensure regulatory compliance.

• Conducted safety audits and inspections, identifying hazards and recommending corrective actions.

• Led incident investigations, determined root causes, and implemented preventive strategies.

• Coordinated safety training programs, enhancing employee awareness and promoting safety culture.

• Collaborated with management and staff to establish safety goals and drive continuous improvement.

• Managed safety incident reporting and maintained accurate records for compliance purposes.

• Served as the primary contact for safety inquiries, communicating effectively with stakeholders.

• Analyzed safety performance metrics and prepared detailed reports for senior management.

Quality Drive Away Griffin Ga

Safety Manager Jun 2021 - March 2023

• Developed and implemented comprehensive safety policies and procedures to ensure regulatory compliance.

• Conducted regular audits and inspections, identifying hazards and implementing corrective actions.

• Led safety training programs to enhance employee awareness and promote a safety-oriented culture.

• Investigated workplace accidents and incidents, analyzing root causes and recommending preventive measures.

• Collaborated with management to develop emergency response plans and coordinated safety drills.

• Monitored and analyzed safety performance metrics, providing insights for continuous improvement.

• Managed the safety budget, ensuring cost-effective resource allocation for safety initiatives.

• Liaised with regulatory agencies, maintaining current knowledge of industry standards and best practices.

• Fostered a proactive safety approach, encouraging employee engagement in safety committees and initiatives.

Quality Drive away Goshen Indiana

Independent contractor Feb 3 2016 - July 6 2021

• Coordinated and executed the transportation of vehicles across various locations, ensuring timely and safe delivery.

• Managed logistics and route planning to optimize efficiency and minimize travel time and costs.

• Conducted thorough vehicle inspections before and after transport to ensure compliance with safety and quality standards.

• Maintained detailed records of deliveries, mileage, and expenses for accurate reporting and invoicing.

• Communicated effectively with dispatchers and clients to provide updates and address any issues or concerns during transport.

• Adhered to all federal and state regulations regarding transportation and vehicle operation.

• Demonstrated strong problem-solving skills to resolve unexpected challenges during delivery processes.

Samson Trailways Atlanta, GA

Operations Manager: Dispatcher, Driver Supervisor, Human Resources, and Compliance Officer

Oct 2003 - Mar 2015

• Conducted random drug and alcohol screenings and organized quarterly safety and training meetings to ensure compliance and enhance operational safety.

• Certified drivers in Department of Transportation (DOE) training, reinforcing adherence to regulatory standards and improving overall driver performance. Dispatcher Full-Time and Fill-in Driver as Needed Oct 2003 - 2010

• Coordinated driver schedules and assignments while ensuring compliance with D.O.T. rules and regulations.

• Recruited and hired new drivers, conducting interviews and selection processes as required.

• Managed responses to equipment breakdowns and route changes, collaborating with maintenance for vehicle availability.

• Facilitated reporting and resolution of accidents and incidents with insurance companies and adjusters.

Driver - CDL Class B With P & S Endorsements 2003 - Mar 2015

• Safely transported clients using school buses, mini buses, and motor coaches for local and over-the-road routes.

• Ensured adherence to safety protocols and regulations while maintaining a timely transportation schedule.

EDUCATION Mount Vernon High School

HS Diploma, General Education

Mount Vernon, NY

1982

CERTIFICATIONS Department of Education Certified Trainer, Department of Education

Reasonable Suspicion Drug and Alcohol Training and Certification

CDL Class B, P and S endorsements and a Valid DOT card SKILLS Great Problem Solving Skills • Maintained an Excellent Attendance Record • Risk Assessment • Regulatory Compliance • Incident Investigation • Communication • Leadership • Problem Solving • Attention to Detail • Training and Development • Analytical Thinking

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