Customer Support Specialist with Office Management Expertise

Bettina Pittman, Office Manager

Los Angeles, ****4, US, 323-***-****, ***************@*****.***

SUMMARY Dynamic office manager with over 10 years of experience in operations and customer service management. Proven ability to enhance efficiency and morale in diverse environments, overseeing teams of up to 64 employees. Notably improved customer service rankings, achieving a top 10 position in the Lawn & Garden sector. Highly skilled in managing logistics, vendor negotiations, and compliance while maintaining a focus on high-quality service. Prepared to leverage unique leadership and organizational skills to drive success and operational excellence in a new office management role. WORK EXPERIENCE

02/2025 – 05/2025 Customer Service Specialist, Hunter International Recruiting – Eaton Aerospace

Torrance, US

Processed million dollar orders from Boeing, Northrup Grumman, and Raytheon; ensuring accuracy and timely fulfillment. Coordinated delivery schedules aligned with planners' timelines, optimizing supply chain efficiency.

Resolved discrepancies in deliveries, including return authorizations, order modifications, and logistical challenges.

Facilitated audits with third-party agencies to maintain compliance standards.

Addressed payment challenges, collaborating with finance to rectify issues. 10/2024 – 11/2024 Call Center, AT&T – Los Angeles County Ballot Center City of Industry Trained extensively for the 2024 Voter Customer Service Call Center operations.

Handled all inbound calls from voting sites and voters, providing accurate information promptly.

Assisted voters by supplying vital voting information and site locations, enhancing user experience.

Troubleshot equipment malfunctions efficiently, ensuring minimal downtime.

Coordinated technical assistance dispatch to various locations, ensuring smooth operations.

Supervised adherence to protocols and procedures, ensuring compliance and effectiveness.

Supported the opening and closing processes of voting sites, facilitating operational readiness.

01/2024 – 04/2024 Office Management (Temporary Position - Maternity Leave), Robert Half Agency

Los Angeles

Oversaw facilities management duties to ensure operational efficiency. Assisted in operations management, streamlining processes for better workflow.

Managed mail distribution, purchasing, and equipment inventory controls. Delegated work requests and assignments efficiently, promoting task completion.

Addressed customer requests promptly, ensuring satisfaction. Ensured compliance with all company policies and procedures, maintaining organizational standards.

02/2023 – 11/2023 Customer Service Key Account Manager, De Rigo Rem Eyewear Sun Valley Led a staff of 8 managing both international and regional accounts. Boosted sales performance significantly within a three-month period. Reconciled accounts following the integration of a new system, ensuring accuracy in records.

Developed and implemented a Customer Maintenance procedure within the department, enhancing service delivery.

Directed the Sales Support team to improve operational effectiveness. Established and nurtured interoffice relationships along with regional and international partnerships to foster collaboration and productivity. 07/2020 – 02/2022 On-site Manager, LAHSA – Los Angeles Homeless Services Authority

Los Angeles, US

Trained across multiple interagency programs to effectively engage with the Los Angeles homeless community.

Managed operations at three hotels in the Los Angeles & Hollywood areas, facilitating temporary housing for individuals experiencing homelessness. Oversaw a workforce of up to 64 employees, including nurses, security personnel, hotel staff, and disaster workers, ensuring smooth operations. Compiled and submitted efficiency and intake reports weekly to the City of Los Angeles, enhancing transparency.

Navigated city regulations effectively to secure necessary supplies and staffing.

Conducted weekly virtual meetings with all involved agencies to coordinate efforts.

Secured permanent housing for over 200 families experiencing homelessness.

01/2016 – 12/2020 Assistant R&D Manager, NYX Cosmetics El Segundo Conducted data research and analysis, focusing on the reformulation of cosmetic products to meet standards.

Verified that raw materials complied with US and international regulations, ensuring product safety and quality.

By testing products in-house with team members and volunteers, achieved a 15% cost savings while maintaining accuracy in results. Entered formulations into the SAP system, overseeing testing processes and coordinating with four external vendors.

Trained 11 contracted employees and supported 5 scientific staff members in their research projects.

01/2015 – 12/2016 PDC Customer Service Manager, Clorox Vernon Expedited national shipment and delivery orders utilizing the SAP Management System.

Managed daily logistics operations at a 12,000 square foot facility with 99 employees, focusing on effective workflow.

Developed closing procedures and staff wellness exit protocols to maintain operational integrity.

Maintained a 96% safety record during challenging departmental closures, prioritizing employee well-being.

Identified immediate support needs for departments and employees based on daily interactions and feedback.

Sustained Clorox's reputation for excellence amid transitions, receiving recognition for outstanding contributions during critical times. 01/2011 – 12/2014 Office Manager/Customer Service Manager, Orcon/Organic Control

Los Angeles

Managed an office staff of 16 and supervised the warehouse shipping department, enhancing operational efficiency.

Represented the company at nationwide trade shows, leading product knowledge meetings and setting up promotional booths. Energized the customer service department, resulting in a top 10 national ranking – #7 in the Lawn & Garden field as recognized by Ozark Empire and Outdoor Living Lawn & Garden.

Enhanced the company's reputation, driving sales growth through improved customer service standards and client engagement. 01/2006 – 12/2011 Office Manager/Human Resources Director, Century Park Place HOA

Century City

Oversaw operations of the onsite office for a 416-unit condominium project, maintaining high levels of resident satisfaction. Supervised and trained a custodial staff of 14, and a security staff of 10, upholding safety protocols and quality services.

Cultivated an environment that promoted high service levels to residents and motivated staff to strive for excellence.

Managed front-office operations to ensure friendly and efficient transactions.

Handled accounts receivables and payables, utilizing MS Office tools including Excel, PowerPoint, and QuickBooks.

Facilitated vendor negotiations for onsite repairs and new projects, ensuring cost-effectiveness and quality.

Delegated work orders for common and in-unit repairs, closely collaborating with the Maintenance Engineer to ensure timely completion. EDUCATION

1981 – 1985 CAL STATE UNIVERSITY NORTHRIDGE

Political Science

Northridge, US

SKILLS SAP Management System SAP system

MS/Office Excel

PowerPoint QuickBooks

Communication skills Customer service

Problem solving Team management

Interoffice relationships Employee morale

Customer service standards Client engagement

Negotiation Training

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