Operations Leader with 20+ Years Experience

Aashitbhai Shekh

**** ******** *****, *********, ** 21409

410-***-**** ***********@*****.*** https://www.linkedin.com/in/ashik-shekh/ Professional Summary

Experienced operations and team leader with over 20 years in retail and hospitality management. Proven ability to lead cross-functional teams, improve operational efficiency, and deliver high-impact customer experiences. Skilled in staff training, inventory control, and daily operations in fast-paced environments. Strong communicator with a hands-on leadership style and a consistent track record of exceeding performance goals. Education

Sardar Patel University V. V. Nagar

Bachelor of Science in Accounting and Business Management Aptech Computer Education Anand, Gujarat, India

Associate of Applied Science in Computer Science and Programming Certifications

• Certified Hotel Administration by American Hotel and Lodging Association

• Certified Hotel Owner by Asian American Hotel Owners Association (AAHOA)

• Manager in Training from Walmart Academy

• Online E-Commerce from Walmart Academy

• Warehouse Management from Walmart Academy

• Google Cloud Data Analytics

Work Experience

Sam’s Club – Member Team Lead October 2018 – June 2022 and March 2024 - Present

• Leading and mentoring associates in daily operations, delivering high-level member service and sales support.

• Training team on operational procedures, membership benefits, and customer service approaches.

• Resolving member concerns using open-door communication and compliance with company values.

• Coordinating schedules, inventory, and merchandising to optimize store performance.

• Driving membership renewals and upgrades through active customer engagement and event participation.

Walmart Associate Inc. – Manager of Operations June 2022 – March 2024

• Supervised day-to-day store operations, training and leading associates to meet sales and service goals.

• Managing budgeting, inventory, scheduling, and payroll processes to drive efficiency and reduce costs.

• Delivering exceptional member service, resolve escalated concerns, and promote membership renewals.

• Analyze sales trends and operational data to support strategic planning and resource allocation.

• Implement standard operating procedures, ensuring compliance and high performance across departments.

Coakley & Williams Hotels Management Inc. – Manager June 2017 – March 2018 Crossroads Hospitality Inc. – Assistant Manager November 2002 – May 2017

• Directed daily hotel operations, trained front desk staff, and ensured guest satisfaction.

• Oversaw reservations, billing, and guest services while managing conflict resolution.

• Maintained operational efficiency and service quality under high occupancy periods.

• Managed shift schedules, front desk operations, and housekeeping coordination.

• Monitored financial records and resolved guest issues to maintain service standards.

• Trained and evaluated employees for performance improvements and role growth. Skills

• Team Leadership & Staff Training

• Customer Service & Member Engagement

• Operational Planning & Budget Management

• Workflow Optimization & Cost Reduction

• Inventory & Department Oversight

• Conflict Resolution & Decision-Making

• Performance Monitoring & Reporting

• Financial Analysis & Revenue Forecasting

• Human Resources Coordination

• Adaptability, Problem Solving, and Initiative

• BigQuery & Cloud Data Storage

• Data Analysis

• SQL

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