Versatile Analyst & Operations Specialist

SARAH JAMERSON

Chicago, IL Open to Remote, Hybrid, Relocation & Travel

630-***-**** *************@*****.***

Versatile Analyst & Problem Solver Data • Claims • Web • Writing • Ops Professional Summary

Adaptive, multi-industry professional with experience across data analysis, claims investigation, web design, operations, documentation, and client-facing roles. Skilled at turning complex information into clear reports, structured workflows, and accurate outcomes. Combines analytical precision with strong communication, research ability, and hands-on field experience. Thrives in remote, hybrid, and self-directed environments requiring initiative, accuracy, and resourcefulness. Core Competencies

Data Analysis & Reporting • Claims Processing & Negotiation • Web Design

(Wix/WordPress)

CRM & Database Management • Inventory Documentation • Workflow Optimization Technical & Instructional Writing • Estimates & Supplements (Xactimate) Customer Support & Client Relations • Research & Information Validation Project & Operations Support • Training & Process Documentation Technical Skills & Tools

Python (Pandas, Matplotlib) • R • Excel (Pivot Tables, VLOOKUP) • SQL (basic) Xactimate • Salesforce • ERP Systems • Google Workspace • Microsoft 365 Wix & WordPress Site Design • Canva • Adobe Express • Tableau (familiarity) Shipping & Logistics Systems • Remote Platforms (Zoom, Slack, Teams) Remote Work Strengths

Self-directed & deadline-reliable • Strong written & verbal communication Learns tools & systems quickly • Handles high-volume digital workflows with accuracy Works independently or cross-team • Comfortable with async + multi-timezone environments

Claims & Insurance Experience

Independent Claims Specialist / Estimator (Freelance) 2020–2024

• Prepared detailed estimates, supplements, and settlement files for residential & commercial claims

• Built full claim documentation including valuation sheets, scope notes, inventory logs, and photo evidence

• Negotiated with adjusters, contractors, and carriers to increase payout accuracy for policyholders

• Used Xactimate, Excel, and policy review to build cost breakdowns and replacement value reports

• Supported clients from initial walkthrough through final settlement resolution Enservio, Inc – Field Claims Inventory & Damage Specialist 2023–2024

• Served as the sole on-site representative during property loss inspections, responsible for scope decisions, documentation accuracy, and insurer reporting

• Assessed structural and contents damage, documented losses, and identified potential fraud indicators

• Directed restoration and remediation crews on-site, setting workflow priorities based on level of damage

• Guided policyholders through the claims process, including reconstructing item lists when contents were destroyed

• Created detailed contents inventories and valuation reports for $25K–$300K+ losses

• Researched replacement costs, verified legitimacy of items, and resolved data discrepancies

• Worked independently in the field and remotely to deliver insurer-ready reports Revived Public Adjusters – Licensed Public Adjuster and Revived Exteriors- Office Manager 2020–2023

• Represented policyholders through the insurance claim process and supported documentation strategy

• Developed internal training manuals and workflow systems to standardize handling procedures

• Created claim files, cost breakdowns, and supplements using Xactimate & Excel

• Coordinated with attorneys, restoration vendors, and insured parties to resolve valuation disputes

Data Management Analytics xperience

TriCore Braun – Data Steward / CRM Developer 2018–2019

• Built custom CRM systems to manage product, vendor, and manufacturing data

• Authored training manuals and onboarding structure for data-entry teams

• Audited and corrected large datasets to maintain ERP data integrity Bureau of Labor Statistics – Data Analyst 2015–2018

• Collected and validated regional employment & wage data for national reporting

• Produced CES and QCEW economic reports used by researchers, businesses, and policymakers

• Applied statistical methods to identify labor trends and economic shifts

• Created charts, briefs, and presentations for internal and external stakeholders Operations, Logistics & Customer Experience

FedEx Office – Print Production & Shipping Specialist 2022–2023

• Managed end-to-end print production for business, personal, and event projects including banners, signage, menus, brochures, posters, and business cards

• Consulted with clients to design, format, proof, and finalize graphics using Canva, Adobe Express & proprietary software

• Coordinated event materials for weddings, conferences, corporate launches & large- format displays

• Oversaw retail operations including customer workflow, inventory, supply tracking & escalation support

• Packed & processed domestic and international shipments, including customs documentation and fragile-item protection

• Served as the lead for rush jobs, complex print orders & multi-piece production runs

• Trained new staff on print systems, POS, shipping platforms & finishing equipment Westwood Tavern – Bartender / Server 2018–2023

• Delivered high-volume customer service while managing cash, bar inventory, POS systems, and guest flow

• Maintained team coordination and guest satisfaction during peak traffic and events Web, Writing & Project Experience

Freelance Web Designer 2017–Present

• Designed and launched custom Wix and WordPress websites for small businesses and startups

• Created site layouts, brand graphics, content flow, and client training guides for self- management0

Documentation, Training & Research Projects Ongoing

• Wrote training manuals, SOPs, claim guides, and process documentation across multiple industries

• Performed research & validation for claims, pricing, and internal reports

• Edited and formatted high-volume documents and data for clarity and accuracy Education & Certifications

B.S. Criminal Justice & Human Services — Colorado Technical University Coursera / Johns Hopkins University Certificates:

• Data Science Toolbox • Exploratory Data Analysis • Machine Learning

• Regression Models • Practical R Programming

Licensed Public Adjuster (Former Eligible for Immediate Reinstatement)

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