Hospitality & Customer Service Specialist

Ayana Runyon

*** ** ***** *** · Vancouver, WA ***62

n 360-***-**** )n ***********@*****.***

Hospitality & Customer Service Professional

Professional Summary

Motivated and personable professional with 4+ years of experience in fast-paced restaurant and consumer service environments. Skilled in delivering exceptional customer service, multitasking under pressure, and resolving issues with professionalism and efficiency. Strong communicator with a positive attitude and a passion for creating memorable guest and customer experiences. Core Skills

1 Customer Service & Communication

2 Quick Learning & Adaptability

3 Time Management & Efficiency

4 Detail-Oriented & Organized

5 Leadership & Teamwork

6 Conflict Resolution

7 Critical Thinking & Problem Solving

8 POS & CRM Systems

9 Product Knowledge

Professional Experience

Consumer Services Agent Nuna Baby Essentials, Inc. – Vancouver, WA (Remote) February 2025 – Present

1 Provide customer support via phone, email, and live chat for premium baby gear products. 2 Utilize CRM systems to track interactions and ensure timely issue resolution. 3 Educate customers on product features, safety standards, and usage, maintaining a 95% satisfaction rating.

4 Resolve complaints with empathy and efficiency, reducing escalations by 20%. 5 Collaborate with team members to improve processes and enhance the customer experience. Server Screen Door – Portland, OR

May 2023 – Present

1 Deliver outstanding service in a high-volume, fast-paced dining environment. 2 Accurately input orders and modifications using POS systems. 3 Memorize menu items and daily specials to provide informed recommendations. 4 Complete opening/closing duties while maintaining a clean and welcoming dining space. 5 Build rapport with guests, fostering repeat visits and positive experiences. Server Applebee’s – Vancouver, WA

June 2021 – October 2023

1 Provided attentive, friendly service to ensure a positive guest experience. 2 Managed multiple tables efficiently during peak hours while meeting customer needs. 3 Assisted in training and onboarding new team members. 4 Promoted menu items to drive sales and enhance satisfaction. 5 Handled payments, resolved guest concerns, and upheld cleanliness standards. Certifications

1 MAST (Liquor License)

2 Food Handler’s Permit

3 CPR Certified

4 CPST Certified

Contact this candidate