Automotive Operations & Customer Service Leader
Resume:
JOSE HERRERA
Email **********@*****.***
Address ANAHEIM, CA 92801
EXPERIENCE
Driver, Warehouse
PPG Paints, Anaheim, CA Jan 2025 - Aug 2025
Auto Parts Coordinator
Caliber Collision, Costa Mesa, CA Jun 2023 - May 2024 Hitch Pro / Customer service Representative
Uhaul, San Juan Capistrano, CA Jan 2020 - Apr 2023 With over 15 years of diverse experience in automotive repair, customer service, and operations, I have developed a strong skill set in parts coordination, technical troubleshooting, and team leadership. My background includes managing parts inventory and order processes at Caliber Collision, providing top-tier customer service and installations at U-Haul, and overseeing maintenance and operations in automotive and real estate sectors. I have consistently demonstrated my ability to manage multiple tasks efficiently, ensure quality control, and maintain strong client relationships, all while adhering to safety standards and operational guidelines.
• Maintained clean driving record and obeyed traffic laws and regulations.
• Provided excellent customer service throughout delivery process.
• Developed strong relationships with customers by providing courteous service.
• Completed daily routes in accordance with customer delivery expectations.
• Cleaned vehicle seats and storage areas to maintain professional, organized appearance.
• Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.
• Ensured cargo was secured properly before beginning each route.
• Loaded and unloaded cargo in accordance with safety protocols.
• Maintained logs of vehicle mileage and gas purchases. Efficiently managed parts ordering process with preferred vendors, ensuring timely confirmation and
• delivery tracking throughout the day.
Inspected all incoming parts for damage, quality, and accuracy, performing mirror match verification
• within 2 hours of receipt.
• Labeled and distributed parts to designated carts or workstations, confirming accuracy with technicians. Processed and scanned parts, handled returns for incorrect or damaged items, and managed re-orders as
• necessary.
Maintained zero pending credits by diligently tracking and resolving incomplete orders, backorders, and
• vendor credits.
Completed Quality Control (QC) sheets for applicable vehicles and conducted hot runs to address urgent
• part needs.
• Maintained an organized, clean workspace in compliance with safety guidelines and company standards. Supported shop operations by assisting teammates with tasks such as car washing, shop cleaning, and
• other duties as assigned.
Delivered exceptional customer service by assisting customers with U-Haul products and services,
• providing tailored recommendations, and addressing inquiries.
• Installed towing packages, hitches, and trailer wiring to ensure safe and reliable vehicle setups. Delivery Driver/ Utility man
Superior Storage Tanks & Trailers, La Mirada, CA Nov 2016 - Jun 2019 Realtor
First Team Real Estate, Huntington Beach, CA Jul 2011 - Nov 2016 Monitoring Center Customer Service
Sentinel Offender Services, Irvine, CA Jul 2007 - Nov 2016 Mortgage Consultant - Real Estate Financing
Family Tree Lending, Anaheim, CA Oct 2005 - Nov 2008 Managed rentals and inventory using smartphone-based U-Scan technology and prepared accurate rental
• documentation.
Operated, hooked up, and inspected U-Haul trucks, trailers, and equipment, including fluid level checks
• and cleaning.
• Educated customers on towing solutions, propane services, and equipment functionality.
• Performed propane refills and forklift operations (certifications obtained through U-Haul).
• Participated in continuous training through U-Haul University to maintain product and service knowledge.
• Supported additional operational tasks to ensure an organized and efficient service environment. Transported and delivered diverse product groups, including oil and chemical storage tanks, sub-base
• generator tanks, truck tanks, retail products, and fuel trailers.
• Assisted with welding and fabrication of fuel trailers, ensuring precision and adherence to specifications.
• Supported production processes by handling roll-arounds, blasting, and powder coating services.
• Contributed to the maintenance and assembly of custom projects, including welding services as needed.
• Ensured timely deliveries and maintained safety standards during transportation and on-site operations. Guided buyers through the home-buying process, including identifying property needs, conducting market
• research, and arranging property showings.
Assisted sellers in preparing, pricing, and marketing their properties to maximize exposure and achieve
• competitive offers.
Negotiated contracts for buyers and sellers, ensuring favorable terms and adherence to legal and financial
• requirements.
• Conducted comparative market analyses (CMAs) to advise clients on pricing strategies and market trends. Managed all aspects of real estate transactions, from initial consultation to closing, ensuring seamless
• communication and timely resolution of issues.
Built strong client relationships through personalized service, detailed follow-ups, and maintaining a focus
• on client goals.
Utilized marketing strategies, including professional photography, virtual tours, and online advertising, to
• enhance property visibility.
Stayed up-to-date with market conditions, local regulations, and real estate trends to provide expert
• advice to clients.
As a Monitoring Center Operator I am responsible for electronically monitoring offenders who are on house arrest, Duties consist of informing parole/probation officers and agencies of serious high Risk offender violations in prompt efficient manner as well as troubleshooting House Arrest / Alcohol Equipment over the phone with both officers and offenders.
•
This position requires strong Telephone and computer skills as well as the ability to multitask in a fast-
• paced environment while providing excellent customer service. Guided clients through the mortgage application process, helping them understand available loan options
• and choosing the best financing solutions for real estate purchases. Assessed client financial situations, including credit history, income, and debt, to determine loan eligibility
• and pre-approval qualifications.
Auto Specialty Services Supervisor / Manager
B&M Muffler and Exhaust Center, Garden Grove, CA Jan 2002 - Jan 2004 Muffler Mechanic / Welder
Huntington Beach Muffler, Huntington Beach, CA Mar 1997 - Mar 2001 Auto Technician (Automotive Technician)
Unical 76, Santa Ana, CA Jan 1991 - Dec 1996
Collaborated with real estate agents, buyers, and lenders to ensure smooth and timely closings on
• property transactions.
Provided expert advice on mortgage terms, interest rates, and repayment plans, helping clients make
• informed decisions.
Analyzed market trends and interest rate fluctuations to offer competitive mortgage solutions tailored to
• the needs of homebuyers.
Facilitated the submission of loan applications and documents, ensuring all paperwork was complete and
• compliant with regulatory requirements.
Followed up with clients throughout the mortgage process to address questions, resolve issues, and keep
• them updated on loan status.
Developed and maintained strong relationships with clients, real estate agents, and lenders to ensure
• repeat business and referrals.
Stayed current with industry regulations, lending guidelines, and mortgage products to provide clients
• with up-to-date options.
Diagnosed and repaired automotive exhaust systems, ensuring optimal performance and compliance with
• industry standards.
Performed body component replacements, including bumpers, fenders, interior parts, trailer hitches,
• electric brakes, and high-performance exhaust and air intake accessories. Supervised and mentored a team of two automotive technicians, ensuring quality workmanship and
• adherence to safety protocols.
Managed inventory control, dispatched work orders, and processed service orders while maintaining
• accurate records of parts and services.
• Ordered replacement parts and maintained stock levels to ensure smooth shop operations.
• Oversaw shop maintenance and cleanliness, ensuring a safe and organized work environment. Diagnosed and repaired automotive exhaust systems to restore functionality and ensure compliance with
• environmental standards.
Replaced automotive body components, including bumpers, fenders, interior parts, trailer hitches, electric
• brake components, and high-performance exhaust and air intake accessories. Managed inventory control, dispatched work orders, and wrote service orders to facilitate efficient shop
• operations.
• Ordered replacement parts and tracked stock levels to ensure timely repairs and customer satisfaction.
• Oversaw shop maintenance and cleanup, maintaining a safe and organized work environment. Diagnosed and repaired a wide range of automotive issues, including engine, transmission, brake, and
• exhaust system malfunctions.
Performed routine maintenance such as oil changes, tire rotations, fluid checks, and brake inspections to
• ensure vehicle performance and safety.
Repaired and replaced damaged or worn automotive parts, including suspension systems, electrical
• components, and exhaust systems.
Utilized diagnostic tools and equipment to identify mechanical problems and provide accurate repair
• solutions.
• Maintained detailed records of repairs, services, and parts used for each vehicle. EDUCATION
Real Estate Agent
The Department of Real Estate Jul 2007 Jul 2007
CERTIFICATIONS
REFERENCES
References available upon request
Collaborated with service advisors and customers to explain vehicle issues, provide estimates, and ensure
• customer satisfaction.
Ensured the proper functioning of automotive systems, adhering to industry standards and safety
• regulations.
• Kept work area clean and organized, following safety protocols and guidelines.
• Real Estate License
Contact this candidate