General Manager with Operations & Customer Service Expertise
Resume:
Amy Pope
General Manager - McHugh Tea Room
Houston, TX 77096
***.******@*******.***
Professional Summary
To acquire a position that allows opportunity to utilize and grow my diverse skill set. Authorized to work in the US for any employer
Work Experience
Insurance Agent
American Income Life Insurance Company-Houston, TX September 2025 to October 2025
• Building relationships
• Assessing clients needs
• Recommending policies
• Selling policies
• Ongoing support for clients
• Networking and marketing
General Manager
McHugh Tea Room and Gifts-Bellaire, TX
August 2019 to September 2025
• Ensured guests needs were delivered according to their expectations
• Trained new employees in all aspects of the restaurant
• Managed opening and closing procedures for front of house and back of house
• Accountable for balancing cash transactions
• In charge of retail area and purchasing
• Made sure restaurant runs properly
• In charge of grocery shopping for store
Bartender/Server/Expo/Trainer
Rockfish Seafood Grill-Houston, TX
March 2013 to August 2019
• Ensured guests' needs were delivered according to their expectations
• Trained new employees in all aspects of the restaurant
• Managed opening and closing procedures for front of house, back of house, and bar
• Accountable for balancing cash transactions
Insurance Specialist
Memorial Eye-Houston, TX
May 2015 to September 2018
• Submit insurance claims for all Memorial Eye locations
• Support doctors and techs to give patients best possible care
• Clearly communicate insurance benefits to patients
• Manage accounts receivable in Office Mate
• General office duties including mail, inventory, and patient communication
• Appointment scheduling
Education
Applied Arts and Sciences (Bachelor of Arts)
University of North Texas-Remote
August 2022 to May 2024
Concentrations in Administration and Community Health and Social Wellness Skills
• Temperature control
• Food & beverage industry
• Guest services
• Teamwork
• Food server experience
• Sanitizing surfaces
Links
https://coursera.org/share/eb873ad224afa87ea2979329444323d8 Certifications and Licenses
Improve Your Organizational Skills
May 2024 to Present
from LinkedIn Learning
Explore Human Resources Job Simulation
April 2024 to Present
from GE Aerospace
https://coursera.org/share/eb873ad224afa87ea2979329444323d8 October 2021 to Present
Life Insurance License
September 2025 to September 2027
General lines
ServSafe Food Handler Certification
Food Handler Certification
TABC Certified
Additional Information
Special Skills
Microsoft Office Suite
Intuitive
Copier/Fax Machine
Postage Machine
Multi-Line Phone
Solutions Oriented
Office Mate
Strong Work Ethic
Cooperative
Establishes Genuine Relationships
Contact this candidate