Multilingual Medical Assistant with Customer Service Excellence

Emily Horta

Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. As a bilingual Medical Assistant and Phlebotomy graduate student currently seeking to secure a challenging position in a respectable establishment to expand my education. Also, with a 3.36 GPA with perfect attendance and have completed the medical assistant and phlebotomy with a diploma. Also, with experience in Sports Medicine for 4 years. SKILLS

WORK EXPERIENCE

Medical Assistant

Dr.Nirmala Aryal Neurology, Phoenix, Arizona March 2024 - May 2024 Goodyear, AZ 85338

928-***-**** *************@*****.***

Fluent with speaking Spanish. Record patients' medical history, vital statistics, or information such as test results in medical

records.

Show patients to examination rooms and

prepare them for the physician.

Collect blood, tissue, or other laboratory

specimens, log the specimens, and prepare

them for testing.

Explain treatment procedures, medications,

diets, or physicians' instructions to patients.

Clean and sterilize instruments and dispose of

contaminated supplies.

Perform general office duties, such as

answering telephones, taking dictation, or

completing insurance forms.

Help physicians examine and treat patients,

handing them instruments or materials or

performing such tasks as giving injections or

removing sutures.

Contact medical facilities or departments to

schedule patients for tests or admission.

Change dressings on wounds.

Keep financial records or perform other

bookkeeping duties, such as handling credit or

collections or mailing monthly statements to

patients.

BLS (basic life support) certification.

Flexible/ adaptable Front desk experience

Food safety measures Guest experiences

Food preparation Supply restocking

Taking orders Table service

Order taking Cross-training

Menu memorization Hygiene practices

Liquor law compliance

Obtained client medical history, medication information, symptoms, and allergies. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Medical Assistant

Protect AZ Health/ Southwellness, Phoenix, Arizona June 2024 - January 2025 Restaurant Team Member

Chilis Resturant, Goodyear, Arizona September 2020 - June 2025 EDUCATION

Arizona College at Glendale, Arizona

Medical Assistant with Phlebotomy Diploma in Medical Genetics May 2024 Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Sanitized, restocked, and organized exam rooms and medical equipment. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Taught patients about medications, procedures, and care plan instructions. Completed EKGs and other tests based on patient presentation in office. Obtained and documented patient medical history, vital signs and current complaints at intake. Collected and documented patient medical information such as blood pressure and weight. Managed approximately 40 incoming calls, emails, and faxed per day from customers. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. Performed medical records management, including filing, organizing and scanning documents. Updated inventory, expiration and vaccine logs to maintain current tracking documentation. Collected pertinent data and calculations to aid physician in interpreting results. Explained procedures to patients to reduce anxieties and increase patient cooperation. Helped improve patient outcomes by educating and advising on relevant treatments and care. Obtained client medical history, medication information, symptoms, and allergies. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Answered telephone calls to offer office information, answer questions, and direct calls to staff. Completed EKGs and other tests based on patient presentation in office. Collected and documented patient medical information such as blood pressure and weight. Obtained and documented patient medical history, vital signs and current complaints at intake. Sanitized, restocked, and organized exam rooms and medical equipment. Taught patients about medications, procedures, and care plan instructions. Saw approximately 100- 200 refugee's patients

Trained new employees by demonstrating tasks and coaching during daily activities. Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages. Used proper techniques to prepare food and ingredients. Arrived to work in uniform and presentable in appearance to meet restaurant standards. Used cash registers and calculators to prepare bills, accept payments and make change. Bussed and reset tables to keep dining room and work areas clean. Explained menu items and suggested appropriate options for food allergy concerns. Worked with POS system to place orders, manage bills, and handle complimentary items. Served food and beverages promptly with focused attention to customer needs. Resolved customer complaints promptly and professionally to maintain positive reputation. Set positive tone for entire dining experience as first point of contact for incoming guests. Helped around 200-300 guests and making sure they are satisfied with their visit Mohave High School at Bullhead City, Arizona

High school Diploma in High School Administration May 2023 Languages

References

Hollee Ciccarello, Manager, 623-***-****, Chili's Bar and Grill, To whom it may concern, I'm writing this letter on behalf of Emily Horta, who has been with Chili's for a couple of years now. She is trained in multiple areas and is one of the hardest workers I have had the pleasure of working with. Emily is the definition of a work-atholic! She covers shifts when asked, she picks up shifts regularly, and always comes to work with a smile on her face. She doesn't take herself too seriously, but takes her job seriously, which I appreciate. She is smart, catches on quickly, and doesn't lack the sense of urgency, and has a “what can I do to help you” attitude that most people her age lack. I value Emily as a person and employee and you would be lucky to have her. Spanish English

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