Customer Service/Call Center Rep

DERECK ROSE

**********@*******.*** Norristown, PA

OVERVIEW

Dedicated and detail-oriented professional with extensive experience in customer service and inside sales. Seeking to leverage skills in inbound call handling, customer support, and problem-solving as a Customer Service Representative. EDUCATION

Plymouth Whitemarsh High School

WORK EXPERIENCE

Collabera

January 2018 - March 2018 • Malvern

Handled inbound calls for a variety of banking services, including balance inquiries, fraud protection, and customer transfers. Assisted customers with card replacements, credit limit increases, and transaction issues. Provided detailed account history and resolved customer concerns efficiently. David's Bridal

July 2014 - April 2015

Delivered internal customer service for a national bridal salon chain, ensuring customer needs were met. Coordinated the location and transfer of individual gowns based on specific ordering requirements. Organized transfers and shipping to maintain efficient operations and customer satisfaction. Inside Sales/Customer Services ATD America, Inc. January 2001 - October 2008 • Jenkintown

Managed inbound sales calls, averaging 75 calls per day, with a sales value of $1,500. Entered orders and quotes into a custom software system and provided tracking information for back orders. Collaborated with customers to provide accurate quotes and ensure customer satisfaction. NOTABLE SKILLS

Home Visits Answer Inbound Calls Banking Services Inbound Sales Current Procedural Terminology Custom Software Inside Sales Internal Customer Service Monthly Sales Customer Services Teaching Purchase Orders Medical Procedures Dental Health Reconciliation

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