Customer Service Specialist - Remote Support Expert
Resume:
Trisha Miller
L
Meredosia, IL ***** +1-447-***-**** *************@*****.***
Professional Summary
Versatile customer service professional with 10+ years of experience providing exceptional support to remote customers. Skilled in managing high volumes of incoming calls, emails, and chats, and resolving technical issues. Proficient in CRM software and adaptable to new technologies and software platforms. Proven track record of improving customer satisfaction and increasing efficiency through process improvements.
Willing to relocate to: Jacksonville, IL
Work Experience
Asst. Mgr
Ts treasures Naples, IL
February 2022 to Present
• Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner
• Managed a high volume of incoming calls, emails, and chats from remote customers, consistently meeting or exceeding performance metrics
• Demonstrated strong problem-solving skills by effectively troubleshooting technical issues for remote customers and providing accurate solutions
• Maintained detailed records of customer interactions and transactions using CRM software, ensuring accurate documentation for future reference
• Collaborated with cross-functional teams to escalate complex customer issues and ensure prompt resolution
• Developed a deep understanding of products/services offered to provide knowledgeable assistance to remote customers
• Adapted quickly to new technologies and software platforms used for remote customer support
• Effectively communicated product updates, promotions, and policies to remote customers through various channels (phone, email, chat)
• Identified opportunities for process improvement within the customer service department based on feedback received from remote customers
• Built rapport with remote customers by actively listening to their concerns and empathizing with their situations
• Assisted in training new team members on company policies/procedures related to remote customer service operation Phone Sales
217 yard perfection Jacksonville, IL
July 2021 to Present
Phone n network
Front Desk Receptionist
Holiday Inn Express and Suites Jacksonville, IL
June 2023 to June 2024
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Trained new receptionists on office procedures, phone systems, and customer service best practices
• Coordinated travel arrangements for executives including booking flights, hotels, rental cars etc
• Ordered office supplies ensuring availability while managing costs within budget constraints
• Served as a point of contact for building maintenance requests such as repairs or cleaning services
• Implemented digital check-in system resulting in improved efficiency by reducing wait times
• Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement
• Maintained accurate records of employee attendance using timekeeping software
• Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
• Assisted HR department in organizing interviews by scheduling candidates' appointments
• Prepared meeting rooms prior to client visits ensuring they were clean, well-stocked, and properly set up
• Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed
• Aided in coordinating office events and celebrations to foster a positive work environment
• Provided administrative support to senior executives including managing calendars and scheduling meetings Front Desk Associate
Super 8 Motels Jacksonville, IL
March 2023 to September 2023
• Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
• Managed high call volume, efficiently handling inquiries, reservations, and guest requests
• Maintained accurate records of room availability and guest accounts using computerized systems
• Assisted with the coordination of group bookings and special events, ensuring smooth operations
• Provided recommendations for local attractions, restaurants, and transportation options to enhance guest experience
• Handled cash transactions accurately while following established procedures for billing and payment processing
• Collaborated with housekeeping department to prioritize room cleaning based on guest check-in/check-out times
• Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business
• Achieved an average customer satisfaction rating of XX% through attentive service delivery
• Updated daily reports including occupancy rates, revenue figures, and VIP arrivals/departures for management review
• Implemented new check-in/check-out procedures that reduced wait times by XX%
• Increased upselling revenue by XX% by promoting hotel amenities during check-in process
• Processed an average of XX check-ins per hour during peak periods without compromising accuracy or quality
• Trained new front desk associates on standard operating procedures to ensure consistency in service delivery Education
Business (Some college)
Strayer University-Virginia
April 2022 to Present
High school diploma or GED
High school diploma or GED
Skills
Supervising experience Floor care Customer service iOS Front desk Phone etiquette Remote (as sales environment) Employee orientation Writing skills Financial concepts Night audit Cash handling Contracts Inside Sales Hotel experience Guest relations Nutrition Attention to detail Machine learning Research Microsoft Outlook Box truck Windows Microsoft Office Delivery driver experience Income tax preparation Client services Anatomy knowledge Empathy Outbound calling Sales Management Cleaning Grammar Experience Social media platforms Negotiation Relationship management OSHA Technical support Cash register Leadership Acting Data entry Interviewing Operating systems Outbound sales Telemarketing Upselling Auto service management Ability to follow instructions Live chat Conflict management Guest services Hotel management Microsoft Word Entrepreneurship Recruiting Basic math Technical Proficiency Call center Event marketing Safety plans AI Photo editing Typing Tax return processing Computer literacy Data collection Planograms Computer skills First aid English Budgeting Customer support Organizational skills Product demos Microsoft Excel Communication skills Sales Janitorial experience Office experience Search engines Payroll Google Docs Accounts receivable Cold Calling Account Management Hospitality Mac OS Computer operation Time management Certifications and Licenses
Driver's License
Additional Information
Authorized to work in the US for any employer
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