Facilities Systems Specialist with Aerospace Foundation

Dawna L. Batcho

***** ********* **.

Quartz Hill, CA 93536

661-***-**** **********@******.***

Objective: To obtain a position that best utilizes my training and experience, and through proven performance, open new opportunities for advancement.

Summary: Broad-based knowledge of modern office activities, programs with excellent general office, clerical and secretarial/reception skills using all basic office machines and equipment. Highly organized and efficient, with strong interpersonal, communications and customer service skills with an emphasis on managing tasks and prioritizing effectively.

Ability to identify issues and develop effective solutions quickly. Education: Antelope Valley High School, Lancaster, CA Diploma Antelope Valley College, Lancaster, CA A.A. Degree, 3.5 GPA OSHA/CAL-OSHA Training

CPR/First Aid Trained

ITAR/EAR Training

CODEC Data entry processing Certificate-Blue Cross Quality Work Group Program Certificate-FHP Transition to Supervision Certificate-FHP Franklin Time Management Certificate-FHP Negotiation Strategy and Tactics Certificate-FHP Boys Town Training/ SEVP Training/ NCI Training

Related Skills: Knowledge and experience in the following: Notary Public Limble SharePoint Microsoft Office 365 HRS People Soft Oracle Excel

Quattro Pro Corel Office Ally/OfficeMate Blue Cross CODEC Peachtree Complete Accounting Manual & Online claims processing 08/02/21-Present Virgin Galactic Mojave, CA

Facilities Systems Specialist/Coordinator - Promoted from BSS to FSS in April 2022. Acting as Facilities Coordinator overseeing the maintenance and operations of buildings/sites and grounds, ensuring safety, functionality, and compliance with regulations. Oversee daily maintenance and support of facilities, supervise maintenance staff and coordinate with external contractors to ensure efficient operations and compliance with safety standards, develop and implement preventative maintenance schedules and manage repair projects to maintain facility integrity, create and monitor facility management budgets for multiple sites ensuring cost effective operations and minimizing expenses. Ensure all facilities comply with health and safety regulations conducting regular inspections and addressing any issues promptly, respond to facility related emergencies and implement solutions to mitigate risks and ensure safety. Schedule travel for Facilities Team and other teammates as needed, input on new Enterprise Asset Management System, assist to bring new Limble EAM online with export from Oracle, add additional assets as needed, audit assets with finance team, retire assets, create annual Purchase Requisitions for Purchase Orders, adding funds to POs as needed and assist facilities teammates. Reassigned to Project Management in October 2022. Assist with CapEx requests and their approval by multiple department heads, requesting the correct coding and finance team to enable the same, auditing invoices for accuracy and tracking, consulting with stakeholders to remain on budget and on schedule for multimillion dollar contracts. Submit Purchase Requisitions to obtain Purchase Orders to facilitate design, construction, goods and services. Support projects by assisting the Project Manager in developing project plans, schedules and budgets. Help coordinate project activities and resources to ensure successful project execution. Act as a liaison to communicate between the project teams and stakeholders, facilitating open communication and addressing any issues that arise during the project lifecycle. Monitor the progress by tracking the progress against established times and budgets, providing regular updates to senior management and stakeholders. Identify potential risks and develop strategies with the team to mitigate them, ensuring that our projects stay on track and within scope and budget. Maintain project documentation, including meeting notes, status reports and project plans to ensure transparency and accountability. Organize and delegate tasks as needed among team members based on their skills and expertise ensuring efficient use of resources, Special Projects and other tasks as assigned.

Business Support Specialist - Please see Virgin Galactic below. 04/12/21-07/30/21 The National Test Pilot School Mojave, CA Administrative Assistant - Answer 6 phone lines, take and screen messages, return calls as needed, typing 51 wpm, 9100 kph, filing, accept mail, meet and greet guests and students, dispense visitor and guest badges, perform badge audits weekly, process all student applications, send acceptance/rejection letters, verify, scan and file documents, maintain electronic and paper files, answer questions, advise and update records as needed, maintain student and instructor keys with logs, supporting Student Services as Registrar, work with IT to create student accounts and badges, work on proposals with Marketing Team, obtained Notary Public license, ITAR Training, GI Bill registration and I-20 training through SEVP, assist in submission of TAAs and DSP-5s. 02/08/21-04/09/21 Sage Staffing Valencia, CA

Administrative Assistant - Hired as a temporary employee at the National Test Pilot School. 09/23/19-02/02/21 Virgin Galactic formerly The Spaceship Company Mojave, CA Office Support Specialist - Answer 3 phone lines, take and screen messages, return calls as needed, typing 51 wpm, 9100 kph, filing, ordered stock office supplies for 2 sites, sort and distribute mail, petty cash, order lunches, meet and greet guests, dispense temporary and vendor badges, daily badge audit and retrieval, process Site Visit Requests, scan guests and vendors through Denied Party Screening, verify and document Proof of US Persons, log tours on shared calendar, log non-disclosure agreements, answer questions, prep temporary new hire badges, print, program and test new hire badges for direct hires and contractors, make name tag plaques, produce tool crib chits, laminating 3mm-10mm requests, produce weekly reports documenting production, maintain keys and vehicle logs for 4-11 company vehicles, schedule, clean and stock 12 conference rooms, create and manage Excel spreadsheets in support of the Contracts Manager for contractor terminations and recovery of company property, request work orders from Information Technology, Facilities and Logistics, preparation of gifts for departing employees, report to Chief of Security and Senior Director of Operations and other tasks as assigned.

03/25/19-09/25/19 Sage Staffing Valencia, CA

Administrative Assistant - Hired as temporary employee at The Spaceship Company, LLC. 7/16/15-9/14/18 Westside Union School District Quartz Hill, CA Instructional Assistant Level ll/Special Education Instructional Assistant - One on One and Access Aide to Teacher within the classroom, cafeteria or playground working constructively with students to achieve IEP goals. Detailed record keeping to support documentation of goals. Assist in maintaining classroom discipline. Set up and arrange supplies and equipment for student use. Decorate classroom appropriately. Assist with special healthcare needs, toileting, physical and emotional needs. Supervising student before, during and after school.

12/7/10-2/5/15 Incredible Eye Care Optometry, APC Torrance, CA Office Manager/Administrative Assistant/Insurance Clerk/Receptionist - Answer 7 phone lines, schedule appointments/meetings for patients and doctor, schedule, coordinate and attend office/staff meetings with employees/vendors following the agenda and taking minutes, confirming attendance of meetings for breakfast/luncheon, typing, filing, copying, take, screen and return calls, arrange conference calls and make travel arrangements, order office supplies, build and scan patient charts, sort and distribute mail, postage outgoing mail, pretesting patients using optical equipment/tools, verify coverage and benefits, submission of claims to insurance companies for processing, collections, answer patient and insurance inquiries regarding patient/insurance matters, balance receipts and petty cash daily, accounts receivable, deposit preparation, daily back up of EHR, calculate daily capture rate separating profit from insurance versus new/established patients on spreadsheet to coordinate and track findings weekly/monthly to doctor, maintenance of employee records, employee recruitment, retainment and dismissal, preparation of on boarding new hires, networking with other physician offices and business fairs. Assist Optometrist/Technicians/Opticians/Receptionist as needed. 8/9/04-12/6/10 Wallis Optical Lancaster, CA

Bookkeeper/Insurance Clerk - Answer 6 phone lines, schedule appointments, typing, filing, copying, take messages, return calls, order office supplies, build patient charts, sort and distribute mail, postage outgoing mail, verify coverage and benefits, submit claims to insurance companies for processing, prepare and submit accounts for collection, answer patient and insurance inquiries about patient accounts and insurance billing, balance receipts and petty cash daily, Accounts Receivable, prepare deposits and back up OfficeMate system daily, Assist Optometrist and Opticians as needed. 6/27/05-1/5/06 Palmdale School District Palmdale, CA Health Benefits Payroll Clerk - Answer phones, typing, filing, copying, take messages, return calls, pick up and distribute mail, build personnel files, verify employment, process and verify new employee information on HRS, enter changes to HRS exemptions and retirement plans, enter tax sheltered annuity voluntary deductions, answer benefit questions, process payroll for all substitute classified and substitute certificated personnel, post timecards, W-2 adjustments, process employee terminations, prepare and submit EFT Federal taxes, reconcile and prepare taxes monthly and quarterly. 11/1/99-8/6/04 James O. Fourr, C.P.A. Lancaster, CA Administrative Assistant/Bookkeeper/Payroll Clerk - Answer 3 phone lines, schedule appointments, typing, filing, copying, take messages, return calls, answer questions about taxes and returns, assemble personal and corporate tax returns. Prepare Financial Statements, Accounts Receivable, Accounts Payable, Payrolls, Monthly and Quarterly Depositories, Annual Reconciliations and Auditing while observing modern office practices. Substitute for Receptionist and secondary Payroll Clerk as needed. Receptionist - Answer 5 phone lines, schedule appointments, typing, filing, copying, take messages, return calls, order office supplies, sort and distribute mail, postage outgoing mail and assemble personal and corporate tax returns. 04/94-4/95 FHP, Inc. San Diego, CA

Internal Auditor/Trainer - Check percentage of claims processed for quality and accuracy in payment and technical statistics, release of high dollar claims, complete and distribute monthly reports on examiners, compile data and circulate memos to ensure quality and accuracy. Attend meetings for Audit Review Board to discuss policy and procedure with regard to claims adjudication. Maintain/ensure company and departmental standards.

Claims Examiner - Hired as permanent employee from ATI to process claims by received date online. Determine benefits by contract with regard to eligibility, deductibles, co-payments, preexisting conditions, accumulated stop-loss maximums, limitations and exclusions. Coordination and integration of benefits a secondary carrier. Accept special projects and designed control system for member services inquiries and projects.

01/94-04/94 All Temporaries, Inc. San Diego, CA

Claims Examiner - Hired to process claims online for FHP, Inc. Duties as listed above. Additional professional and personal references available upon request.