Dynamic Customer Service Manager with IT Support Expertise
Resume:
MATTHEW
HUNTER
*****************@*****.**
m
Cary, NC 27513
Bold Profile
Dynamic Customer Service Manager with proven expertise at several companies in enhancing customer satisfaction and loyalty. Skilled in conflict resolution and team leadership, I successfully reduced complaints through proactive solutions and effective training. Through meticulous care with each and every customer (up to 60 per week) I helped build and maintain relationships with all clients. Proficient in IT support services, I excel in fostering strong client relationships and optimizing team performance.
PROFESSIONAL SUMMARY
SKILLS
• Customer Engagement
• Team Leadership
• Conflict Resolution
• IT Support Services
• Proficient in Conflict Resolution
• Workforce Development
• Microsoft Proficiency
Clear Interpersonal
Communication
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• Client Relationship Management
• Detail-Oriented Data Input
North Carolina State University
Raleigh, NC • 12/2020
Bachelor of Arts: English Language,
Writing And Rhetoric
EDUCATION
Durham Exchange Club, Industries - Customer Account Specialist Durham, NC • 04/2025 - Current
Bedford Falls Book Fairs - Customer Service Manager/IT Tech Support Specialis
Garner, NC • 02/2022 - 02/2025
WORK HISTORY
Managed customer inquiries and resolved issues to enhance satisfaction and retention.
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Provided accurate account information and support through CRM systems.
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Coordinated account updates and ensured compliance with company policies.
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Trained new team members on customer service protocols and system usage.
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Collaborated with cross-functional teams to align services with customer needs.
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Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
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• Collected and analyzed data to learn more about consumer behavior. Optimized inventory management, ensuring timely availability of necessary materials.
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Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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Took ownership of customer issues and followed problems through to resolution.
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Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
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Reduced customer complaints, proactively addressing issues and implementing effective solutions.
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Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
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• Followed through with client requests to resolve problems. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Amazon Sort Center - Warehouse Lead
Durham, NC • 01/2021 - 02/2022
Lowe's Home Improvement - Customer Service Representative Cary, NC • 07/2015 - 11/2016
Personally dealt with up to 50-60 customers per week, answering hundreds of calls while still performing other work-related duties.
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• Trained employees on equipment operation and safety protocols. Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
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Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
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Followed verbal and written instructions to properly move and ship products.
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Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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