Administrative Support Specialist with 10+ Years Experience

DORRESA MATHIS

925-***-**** l *********@******.*** l Pittsburg, CA

Skills Summary

Experience working in a fast-paced environment juggling multiple priorities. Quick learner with over 10 years’ experience teaching. Clerical and administrative experience scheduling, word processing, answering multi-line phones, greeting clients and checking them in, processing payments and providing customer service. Knowledgeable in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint; Microsoft Office Suite Certified in Word. Typing WPM: 35+, Salesforce and QuickBooks Work Experience

Administrative Support Coordinator April 2023- Present Lazarex Cancer Foundation, Danville, CA

• Greet clients as they enter the facility in a professional matter

• Follow appropriate patient registration/ check in policies and procedures

• Determine patients’ membership/ benefits

• Direct patients to appropriate area after check-in is complete

• File, copy, scan, review and organize documents requiring attention to detail

• Answer multi-line telephone system, direct inquiries and relay accurate messages

• Picking up mail and making bank deposits, handle cash according to cash handling

• Scan documents in Salesforce

• Work towards positive operational outcomes

• Maintain confidentiality while acting as a liaison between management, staff, donors, and patients

• Attend required organizational and staff meetings, share ideas and observations, and provide feedback

• Continue to develop QuickBooks skills and knowledge

• Provide back-up support for answering phones

• Serve as back-up support to the Patient Services Team

• Use Microsoft Outlook calendar for scheduling all Lazarex related appointments and tasks as needed, and to allow co-workers to view your availability

• Perform other duties as assigned

• Must be proficient in Word, Excel, Outlook, QuickBooks experience a plus, but not required

• Dependable and punctual

• Able to work in a highly active and fast-paced environment with multiple priorities

• Work well independently as well as part of a very diverse team

• Good oral and written communication skills

• Accept constructive criticism and direction well

• Demonstrate creative thinking and problem-solving skills

• Attention to detail with strong time-management and organizational skills Administrative Assistant Intern January 2023-April 2023 Opportunity Junction, Antioch, CA

• File, copy, review, and organize documents requiring attention to detail

• Communicate program and community resources to clients

• Answer multi-line telephone system, direct inquiries and relay accurate messages

• Professionally interacting with staff, the public and students Lead Teacher August 2006-June 2022

First Baptist Head Start, Pittsburg, CA

• Supervision responsibilities for small staff of teachers; daily opening and closing duties

• Covered Program Supervisor duties as needed

• Observed students and developed Individualized Program (IP) guidelines for students

• Met with parents and provided support to meet individual goals for students

• Modeled positive behaviors, created lesson plans, and ensured site was safe and clean

• Facilitated a welcoming, engaging, inclusive, and educational and workplace environment

• Provided physical and emotional support in a 1:1 environment for children with special needs Cashier & Teller June 1996-December 2000

California Check Cashing, Pittsburg, CA

• Received and sent money orders and provided excellent customer service

• Processed PG&E, Western Union, and water payments for walk-in customers

• Effective at de-escalating conflict and providing professional service to diverse clientele

• Completed tax forms, answered tax questions and filed tax paperwork in a timely manner

• Routinely used 10-Key, copier, fax and accurately entered data Education

Futuro Health present- 2025

Patient Care Technician

Administrative Career Training Certificate 2022

Opportunity Junction, Antioch, CA

Associate’s degree, Behavioral Science 2017

Los Medanos College, Pittsburg, CA

High School Diploma Earned

Pittsburg High School, Pittsburg, CA

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