Operations and Team Leadership Professional

BRITTNEY DALANAS

Areas of Expertise:

Team Building & Leadership Preparing Correspondence and Reports Training and Supervision Client Service

Professional Experience

****- ******* ******** ******** North Charleston, SC Maintenance Shop Clerk

Provides administrative and clerical support to the maintenance department

Creating and closing repair orders from maintenance technicians after job completion while delegating tasks to appropriate team members

Inventory Management, Fleet Records, Parts Procurement / Dossier & Oracle Systems Experience

Microsoft Word, Excel, Outlook, Teams

Data Entry, Sorting & Filing vehicle condition reports while tracking fuel and fluid use on company vehicles/trash trucks

2021- 2023 AmerCareRoyal, LLC Summerville, SC

Sales Coordinator

Communicating with Sales Reps, and other departments – as well as customers on allocations and product

Obtain and process product orders via soft-wares, and programs within the company

Overseeing deadline deliveries, adjusting orders as necessary to ensure product is being delivered to specifications, and in a timely manner

Delegating tasks to appropriate team members

Microsoft Word, Excel, Outlook, Microsoft Teams, S2K, CRM, Reports Manager, Pimcore, ZenDesk, etc.

2019- 2019 Quoizel, Inc. Goose Creek, SC

Shipping Office Clerk

Obtain and process product orders via soft-wares, and programs within the company

Activating and releasing shipments, while keeping files of goods shipped and received, and preparing regular shipping and receiving reports for managers

Microsoft Word, Excel, Outlook, Data Entry

2014- 2016 Autism Speaks Princeton, NJ

Call Center Supervisor

Led and managed a team of 12 effectively increasing primary donor support purchases from packages of $5,000 to $10,000 or more per call

Facilitated the implementation of "The Able Act" by contacting and coordinating efforts with state level and local representatives

Reviewed and analyzed monthly call center reports to identify and develop more cohesive team efforts and decrease average call duration

Page 2

2006- 2018 Trotter Tech Bristol, PA

Administrative Assistant

Facilitated and directed administrative activities to ensure best quality client service

Created and managed client relationships resulting in increasing operational effectiveness and decreasing quarterly contract turnover

Developed and implemented strategic databases to track and monitor business activity

Tracked, recorded, and documented inventory levels resulting in decreased overall customer lead time

Education

Lawrenceville High School 2003-2007

Lawrenceville, NJ- High School Diploma

Harris School of Business and Healthcare 2010-2012 Hamilton, NJ- Health Claims Specialist

Awards / Certifications

Autism Speaks:

Excellence in Client Relations 2015

Contact this candidate