Nogales Plant Director Candidate with Leadership Excellence

Therin R. Kirkum, Jr. (Terry)

*** **** ** **** *****, Nogales, AZ ********@*****.*** 480-***-****

Qualifications Profile

Cultivated reputation for building and leading award-winning customer service teams in multiple locations nationwide.

Demonstrated exceptional management skills with success in leading teams ranging from 20 to 500 individuals.

Trained Award-Winning Customer Service groups nationwide.

Multiple years of Hotel and Restaurant Management Experience

Demonstrated Skills

Customer Satisfaction & Retention

ROI Generation & Improvement Tourism Operations

Management Product Improvement

Staff Training & Advancement

Profitability & Revenue Growth

Human Resources Management

Contract Negotiations

Accounting & Fiscal Management Contract Negotiation

Management Policy & Procedure Development

Presentation & Public Speaking Skills

Regulatory Compliance

Resource Management

Team Building & Training

Performance Management

Professional Experience

State of Arizona Department of Agriculture

Nogales, Arizona – Licensed Grape Inspector Seasonal April 2024-July 2025

Inspection to USDA Grape requirements for consumer consumption

Lowes Home Improvement

Chandler, Arizona - Millworks, Appliance, Plumbing, and Pro Specialists 3/2019-6/2023

Provide Retail and Design needs

Customer Serv ice to Department Specialist levels

Home Depot

Chandler, Arizona - Garden, Paint, Millworks, Plumbing, Appliance, and Pro Specialist (Millworks Supervisors 3 years) 2/2014-3/2019

Provide Retail and Design needs

Customer Serv ice to Department Specialist levels

Supervision of Millworks Department

Total Hospitality Consultants

Sun Lakes, AZ President Owner Chief Executive Officer (CEO) 2014 – Present

Own and operate a full-service hospitality, tourism, and construction consulting firm offering clients services in distressed asset improvement, guest service and satisfaction maximation, market analysis, quality improvement, and franchise acquisitions.

Serviced facilities and ownership groups as a consultant in their hospitality, development, design, and marketing operations

Grand Canyon Resort Corporation

Peach Springs, AZ -General Manager – Grand Canyon West 2012-2014

Provided direction and leadership for 10 different operating units to ensure achievement of strategic annual goals and objectives. Created and allocated annual budgets. Devised short and long-term goals to achieve or exceed overall profit and growth objectives. Trained staff on sales and customer service initiative.

Oversaw 250-500 direct reports: trained team on exceptional customer service performance.

Increased revenue by 4.6% over 2011.

Improved guest satisfaction from 15% to 85% positive response by year-end; improved 2nd-year positive response to 95%.

Decreased operating costs by 8.5% after implementing new cost-control procedures.

Implemented a rolling 5-year capital planning process scalable with industry change and business growth.

Developed VIP Group Sales’ capabilities to service 6K+ people per event.

Moon Valley Nursery

Chandler, AZ Landscape Design Sales & Project Manager 2011 – 2013

Homestead Fence, Inc.

Gilbert, AZ Government & Commercial Sales Director 2010 – 2011

Early Career

President Owner – T&T Advantage Enterprises, Inc.

Sales Consultant – Earnhardt RV & Beaudry RV

Area Manager – Accor North America (Hotels)

VP of Operations – Executive Hospitality Company

Regional Director of Operations-Crossroads Hospitality Company

Education

126 Credit Hours Earned – Business, Accounting, & Economics Western Michigan University, MI

Certifications

USDA Grape Inspector, USDA Tomato Inspector

Franchise General Manager Certifications – Hilton, Holiday Inn, Ramada, Days Inn, Hampton, Super 8, & Accor North America

Certified Range Safety Officer – National Rifle Association (NRA)

Arizona Professionals Manage certification

Selected Board Appointments

Government Liaison & Board Member – Mohave Sportsman’s Club (MSC)

Founding Board Member – Gilbert Small Business Alliance

Chairman – Gilbert Small Business Administration (SBA) Environmental Committee

Arizona Sportsmen for Wildlife Conservation Arizona Board and Grants Committee member

Professional Affiliations

Member-Arizona Sportsman for Wildlife Conservations

Member – Arizona Elk Society Member

Rocky Mountain Elk Foundation Coordinator/Producer

Fishing for Smiles, & Antelope Eaters Events Member

Selected Awards

Top Twenty Award for Outstanding Guest Service & Customer Satisfaction – Holiday Inn

Award of Excellence – Crossroads Hospitality Company

State Senate Proclamation of Outstanding Community Service – State of Connecticut

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