Rehabilitation Counselor and Office Operations Lead
Resume:
Shawnette “Sassy” Fleet
*********@*****.***
Work Experience
Rehabilitation Counselor ~ Contractor
New Day Health Systems
June 2022 to September 2025
Evaluating clients’ abilities, interests, experience, skills, health, and education.
Enabling individuals born with debilitating conditions to live more fulfilling and rewarding lives.
Assisting individuals to adapt to a disability acquired later in life.
Working alongside other healthcare workers to facilitate access to medical care.
Considering individual strengths and limitations when creating rehabilitation plans and strategies.
Developing treatment plans in consultation with doctors, therapists, and psychologists.
Facilitating sessions with family members and caregivers to better manage the conditions of their clients.
Locating resources such as wheelchairs, computer software, or community support.
Identifying career training opportunities and educating employers about the abilities and needs of clients.
Monitoring clients’ progress and adjusting treatment plans as needed.
Lead Office Manager
Greater Health Systems - Baltimore, MD
January 2022 to June 2022
•Maintain office efficiency by maintaining appearance of common areas, organizing procedures, handling correspondence, managing filing systems, and overseeing supplies and equipment.
•Oversee the day-to-day activities of the office as the main point of contact in the reception area, keeping management informed of performance with routine and requested reporting.
•Provide direct administrative supports as needed, including scheduling appointments, meetings, and events, booking travel, maintaining filing system, mailing, and shipping packages, and updating contact database and employee list.
•Oversee and maintain office equipment for uninterrupted function, identify and fulfill office supply needs, maintain, and manage vendors, and coordinate food delivery as needed.
•Manage all aspects of the office’s space/infrastructure planning (moves, adds, and changes to workstations) and provide answers, resources, and solutions as requested.
•Collects and analyzes program data and participates in evaluating program effectiveness; identifies problems and makes changes within guidelines or recommends major changes.
•Directs the day-to-day operation and administration of the program, in accordance with program goals and objective; oversees program coordination and logistics; prepares necessary reports; resolves problems and makes changes to accommodate changing priorities and needs.
•Creates and implements processes to ensure that the company is performing at the standards outlined by COMAR and CARF.
•Communicates regularly with PRP Counselors as well as clinicians/clinical supervisors as needed, to ensure clinical documentation is completed and any barriers to completion are noted and addressed.
•Assists in the creation and implementation of administrative deadlines for consumer documentation.
•Monitor timely submission of documentation.
•Trains staff in using company processes, as needed.
•Reviews schedule of consumers weekly to monitor show vs no show rates to assist counselors in maintaining appropriate caseload sizes and assist consumers with addressing barriers to attending appointments/sessions.
•Reviews schedule of consumers weekly to monitor billable and non-billable submissions and assist counselors with addressing barriers to submissions.
•Assists in streamlining the flow of communication from administrative to PRP employees. · Works with Rehab Centers and staff to ensure compliance with all activities offered on a weekly basis are being presented to organization’s satisfaction.
•Development of a sense of team through training and ongoing supervision, support, and evaluation of PRP staff, including disciplinary actions when needed.
•Ensure coordination and delivery of services and support to PRP counselors, evaluating program documentation ensuring submitted in a timely manner, maintaining constant communication, and assessing data compiled from reports.
•Conducting monthly supervision with the counselors.
•Advising the Program Manager regarding all development and implementation of rehabilitation services reflecting the present and anticipated needs of the organization.
•Build a rapport with staff, conduct quarterly meetings, provide needed training each quarter.
•Educates direct care staff on how to provide rehabilitation services that correlate with the goals identified in the IRP.
•Assures that rehabilitation services meet the needs of the individuals served by the program.
•The candidate will develop and maintain the direction of the agency based on its current goals, strategic plan, and policies and procedures.
•Assist with program growth and stability.
Administrative Assistant/Office Manager
The Neuroscience Team - Towson, MD
August 2020 to January 2022
My primary duties within the Medical Office are to keep operations of the office running smoothly. Daily interaction with all patients & the Neuropsychological.
I process patient information, insurance claims and payments. I also manage 1- Neuro Psychologist & 12 Licensed Therapist's daily schedules.
Maintain accurate records & accounting records for the office database and patient records.
Other responsibilities include writing and preparing reports and typing and transcribing reports.
Other duties include:
•Perform file system and database management.
•Take messages and manage a multi-line phone to handle calls.
•Process medical insurance claims and patient billing
•Schedule staff meetings
•Handle faxes and mail
•Prepare reports, invoices and memos.
•Schedule appointments and surgeries, send appointment reminders and make follow-up calls or generate emails.
Title Clerk
Mile One Automotive - Towson, MD
May 2017 to August 2020
Preparing and processing tag and title documents, and all titling transactions for local and out-of-state titling.
•Preparing checks for title work and customer refunds as needed.
•Processing all titling documents through electronic vehicle registration program and/or DMV offices.
•Posting all titling transactions and monitoring corresponding schedules.
•Daily title issue tracking.
•Properly represent the dealership to its customers and vendors in a friendly and professional manner.
•Processing vehicle payoffs and trade titles
•Dealer Track/CVR/DMV daily
•Communicate with Customers in reference to Title work & vehicle registration.
•Keeping current with applicable motor vehicle laws.
Tag Title Clerk
Terry's Tag & Title Service - Owings Mills, MD
January 2015 to April 2017
Process automobile titles for customers for all states; including Maryland residence using the Dealer Track System.
Complete ownership, for the transfer or sale of vehicles (approx. 125 daily). Confirm proper ownership of vehicles according to the laws set by the Maryland Vehicle Administration.
Verify transitions between the parties result in a smooth transaction, in some regions, title clerks will collaborate with purchase and procurement requisition officers.
Verify and confirm each vehicle's titles have been managed in a correct and timely way, so that the financial organization that loans money and the new vehicle owner, receive the appropriate ownership records, in conformity with the regulations of the regional department of motor vehicles.
Maintain an essential role within the automotive industry in regards to quality documentation for all regional motor vehicle administrations.
Office Manager & Director
Lucky Days Mental Health Program - Baltimore, MD
January 2003 to December 2014
Supervise & oversee the outpatient juvenile Program established for mental health evaluation and services
mandated by the Juvenile Court System.
•Supervise Court Mandated Juveniles for Social Work evaluations & Family Case Managers for weekly
supervision w/ case manager
•Complete and submit required forms to the State for State Subsidized Mental Health treatment to
Program Completion.
•Parental Agreements for each child enrolled within the Program.
•Process yearly financial summary for Income Tax purposes
•Document the progress of each child monthly.
•Oversee monthly Parent / Psychologist conferences maintain compliance for State mandated requirements.
•Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to
improve morale and teamwork.
Education
Associate in Early Childhood Administration
Coppin State University - Baltimore, MD
August 1993 to June 1995
AA in Early Childhood Education
Coppin State University - Baltimore, MD
June 1990 to June 1995
Skills
Microsoft Office Organizational Skills Microsoft Word Microsoft Excel Customer Service Sales
Accounting Filing Accomplished leader 10+ years Notary 8 years Title Processing 7 years Office
Management 15 years Accounts Receivable 2 years Teaching 10+ years Childcare 10+ years Curriculum Development 9 years Early childhood education AA Degree QuickBooks 2 years Phone etiquette 30+ Microsoft Outlook 10+ Accounts payable 3 years Basic Computer Skills: PC • Proficient May 2019 View Full Score Report
•Front Desk
•Data Entry
•Sales
Medical Billing Case Management
Leadership Clerical Experience
Payroll Medical Terminology
Research Human Resources
Typing Customer service
Time Management Medical Office Experience
Quality Assurance Microsoft Excel
Medicare Windows
Documentation & Audit Review
Certifications and Licenses
Certified Notary Public
Counseling Certification
First Aid & CPR Certification
Assessments
Typing — Highly Proficient
May 2019
Transcribing text using a standard keyboard Full results: Highly Proficient
Customer focus & orientation — Expert
January 2022
Responding to customer situations with sensitivity
Full results: Expert
Basic computer skills — Proficient
May 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Proficient
Indeed, Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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