Experienced Community Manager and Administrative Specialist

DJ

DEBRA .D. JENDERSECK/REED

**********@*****.*** 515-***-**** Des Moines, IA 50009

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly- motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Document Management

Database Administration

Critical Thinking

Team Building

Good Work Ethic

Organizational Skills

Relationship Building

Team Management

Various types of software Altoona, IA

Remote Positions

07/2020 - 11/2022

Working from home jobs has given me a whole new experience. Effectivly Listening, Compassion, & detailed documention. Identified project needs by reviewing their needs and schedules. Submitted project suggestions to clients, consistently adhering to quality standards.

Produced thorough, accurate and timely reports of project activities for myself and managment when needed.

Produced and distributed memos, newsletters and other forms of communication.

Coordinated with Supervisors to understand project needs and provide needed support to meet targets.

Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs. Ultimatly satifiying clients needs.

Holiday Retirement Salem, OR

Community Manager

05/2003 - 05/2017

Saved money by operating community within budget.

Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.

Recommended property improvements based on detailed evaluations of current property conditions.

Oversaw repairs and enhancements by working closely with maintenance staff.

Improved NOI through rent growth and expense management. Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs. Updated resident accounts with latest personal information and recent payments.

Collected rent and other types of payments from residents, keeping Summary

Skills

Experience

thorough reports on those paying on time and delinquent individuals. Monitored lease and renewal rental rates with leadership recommendations for change implementation.

Boosted tenant retention by addressing issues to achieve speedy resolution. Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival. Drove facility growth and increased resident morale by planning special activities.

Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.

Drove tenant feedback to deliver information to management for corrective action.

Used communication, negotiation and problem-solving skills to settle neighborhood disputes.

Managed day-to-day activities involving tenants, subcontractors and property management.

Liaised between construction manager and tenant during build-out phase of tenant suite.

Prepared and submitted monthly tenant visit logs.

Recommended clarifications and changes in program policies to director of property management.

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

Managed and oversaw operations, maintenance and administration of properties.

Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.

Various jobs Des Moines, IA

Assistant Manager/sales/office Manager

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Enforced company policies and procedures to strengthen operational standards across departments.

Delegated daily tasks to team members to optimize group productivity. Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Directed and led employees, supervising activities to drive productivity and efficiency.

Completed inventory audits to identify losses and project demand. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Collaborated with store manager to develop strategies for achieving sales and profit goals.

Delegated tasks to team members based upon skill level and to achieve organizational goals.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Assisted with developing and implementing marketing strategies to improve sales and profitability.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Resolved customer inquiries and complaints requiring management-level escalation.

Uniglobe Travel Academy Des Moines, IA

Certification, & Diploma in Travel Agent / Reservationist 05/1981

DMACC Ankeny, IA

Some College (No Degree) in Computer Programs

06/1974

East High School Des Moines, IA

High School Diploma

05/1970

English:

Full Professional

Improved delivery of product needs by achieving, and realizing overall increase in customer satisfaction and cost efficiency.

Recognized as Employee of the Month for outstanding performance and team contributions. Promoted to supervisor due to skills and knowledge that achieved Sales goals. Led team to achieve overall goals, earning recognition from upper management and financial reward. Member, Alumni Association while manager of retirement community. Various certificates of microsoft applications, achievements and goals. Noticed for sucess of full occupany of community.

Skills as follows with various employers.

Remote wfh position goals

Property management goals

Accounts Payable and receivable

office management

Education and Training

Languages

Accomplishments

Activities and Honors

Additional Information

payroll

Supervisory and management

bookkeeping

microsoft applications certificates

LIHTC

Time management certificate

Customer Service

Budgeting

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