Lodge General Manager - Hospitality & Operations Lead
Resume:
National Certificate in Hospitality and Catering, N4, N5, N6,
Stellenbosch Boland College, Stellenbosch, Western Cape, South Africa
Computer Practice, Accounting, Applied Management, Pastel Partner V6, Entrepreneur and Business
Management, Communication and Human Relations,
Public Relations, Labour Law, Written Communications Skills,
Centaurus High School, 8 to 12, English, Afrikaans, Biology, Math, Geography, History, Social Science
********.********@*****.***
Eland Street,
Suiderhof,Windhoek
JENNY-MAY MANNETTI
ABOUT ME
Over a decade of experience in department
management within a fast-paced industry,
demonstrating strong leadership and operational
expertise.
Successfully managed a publishing and travel
agency, focusing on business operations, customer
relations, and digital marketing initiatives.
Transitioned to financial operations and livestock sales management, enhancing financial
management and organizational skills.
Seeking middle management or administrative
leadership roles to leverage expertise in business operations, financial management, and team
leadership.
EDUCATION
LANGUAGE
SKILLS
EXPERIENCE
REFERENCES
Sep 2025 - Current
Managed front office operations, ensuring seamless guest check-in and check-out processes.
Oversaw staff scheduling, optimizing team coverage during peak periods. Developed and implemented training programs for new front desk personnel. Enhanced guest satisfaction scores through effective problem resolution strategies. Coordinated communication between departments to streamline service delivery. Led initiatives to improve front office efficiency, reducing wait times for guests. Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Reconciled end-of-day reports to determine accurate billing and payment processing. Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences. Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits. Streamlined front office operations, enhancing workflow efficiency and improving guest satisfaction.
Front Office Manager
Tsauchab Tsauchab River Lodge, Sossusvlei
May 2011 - October 2023
Lead, manage, and motivate by creating Online Booking links for over 100 Clients. Responsible for 100 establishment reservations. From the initial client's request to paying the establishment.
Manage financial controls, including budgeting, stock control, and procurement. Exceptional communication and interpersonal skills & ability to Make Decisions & Solve Problems
Handling of guest feedback and resolving issues with professionalism and care. Exceptional guest service delivery in line with luxury hospitality standards. Pastel and Quickbooks– self-thought. ASYCUDA - Customs clearance and assisted with our Import and Exports
Maintained a professional relationship with over 600 different clients advertising in the Where to Stay via email, Skype & phone
Provided training to establishment owners, managers, reservationists, operators, etc. Install, configure, and upgrade desktop hardware, also assisted with general IT responsibilities.
Computer-literate performer with extensive software proficiency covering a wide variety of applications.
Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
Maintained a detailed database regarding clients' updates and progress. Reservations Manager / Administrator / Online System Operator Effective multitasking Where To Stay, Windhoek Namibia Workflow optimization, Customer service
Customer relations, Microsoft Office Suite
Operations management, Team management,
Hospitality services
Administrative skills, Oral and writing
communication, Records management
Effective planning, Staff management
English & Afrikaans
Daan Roux, Owner, Where to Stay, 081-***-****,
****@***********.**
Graham Howard, Regional Director, Protea Hotels,
061 213 231, 061 246 660
Ndeshi Shipanga, Senior HR Manager, Roynam
Catering Service, **********@*****.**.**
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