Dynamic Training & Operations Leader with HR & Customer Service

Experience

Pilot Training Coordinator/Flight Operations Oct 2023-Current

SkyWest Airlines, St. George, Utah

Managing Embraer E-Jet fleet pilots (ERJ) and Canadair Regional Jet fleet pilots (CRJ). Faciliate and organize all trainings for Captians and First Officers annual FAA recertification. Insure follow-up training for all pilots returning to the fleet. Build monthly training sessions through TRIM Optimization Software. Transmit all training information to instructors in a timely manner. Forecast information and numbers for all annual trainings quarterly. Build Excel sheets to monitor monthly pilot numbers in training. Continually building relationships of trust with all Captians and First officers. Create and designed powerpoint presentations for Flight Operation Trainees. Frontline payments/Customer Service July 2020- Oct 2023 eBay, Draper, Utah/Remote

Front office customer representative for seller payment and payouts. Verified member indentification and bank information. Directed conflict management and sellerf satisfaction. Facilitated Sellers Collections and refunds.

Human Resources Jan 2017- July 2020

Walmart/Hurricane, Utah

Talent Acquisition: Over-saw the end-to-end recruitment and hiring process. Sourced candidates, conducting interviews, and managing onboarding for new employees. Fostered a positive and constructive work environment by resolving employee issues. Compensation and benefits programs within legal guidlines. Maintaining accurate HR records and supporting legal standards. 801-***-****

************@*****.***

Annette Kelsey

3886 W 165 S,

Hurricane, UT 84737

Senior Director / Member Services/ Conflict management/Trainer June 2011- Jan 2017 Marriott International

Created communication strategies to meet Members objectives. Conflict management with members concerns, resolve problems to improve Member satisfaction. Improved and Implemented a consistant training program. Trained new hires in conflict management and conducted annual training events. Coached Resort Management on expectations, policies and procedure, and conflict management. Skills

Proficient in computer soft progams. Microsoft offce/Customer Relation Management (CRM),Canva, AdobeSuite Strong organizational Skills and Self Starter

Stong attention to detail, able to multitask, and reach above expectations. Strong problem solver.

Exceptional client relations including, verbal, written and listening skills. Professional Customer Service Skills

Proficient in Front Office resopsibilities.

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