Customer Success & Relationship Leader
Resume:
J E S S I JP C A P I G A T I
C O N T A C T
*********@*****.***
Carmel, IN
linkedin.com/in/jessica-pigati
INDIANA UNIVERSITY-PURDUE
UNIVERISTY INDIANAPOLIS
INDIANAPOLIS, IN
Bachelor of Liberal Arts - Social
and Behavioral Studies
Disney College Program - 2014
2011-2014
2009-2011
REND LAKE COLLEGE - INA, IL
Associates of Science
Associates of Arts
E D U C A T I O N
S K I L L S
Customer Success & Relationship
Management
Client Retention & Loyalty Strategies
Account Management & Sales Growth
Recruiting & Talent Acquisition
Esthetic Services & Consultation
Customer Experience Optimization
Communication & Problem Resolution
Cross-functional Collaboration
CRM Systems & Tools
Team Leadership & Mentorship
Adaptability & Continuous Learning
P R O F I L E S U MMARY
Versatile professional with over 15 years of experience in client relations, sales, recruiting, and esthetics. Skilled in driving customer satisfaction, retention, and loyalty across diverse industries. While I bring a broad range of expertise, my core strength lies in customer success, and I am eager to apply my skills and continue learning in new industries. Known for building lasting relationships and consistently contributing to business growth through a customer-first approach.
WORK E X P E R I E N C E
MAY 2024-
PRESENT
Tiburon Coastal Cuisine
Server - Guest Service Professional
Talent LogistiX JAN 2023 - MAY 2024
Sales and Account Manager
Sangiovese Ristorante DEC 2019 -MAY 2025
Trainer, Bartender, Server
Delivered exceptional service in a fast-paced fine dining environment, ensuring guest satisfaction.
Provided expert menu guidance, wine pairings, and personalized recommendations.
Managed multiple tables, coordinating with kitchen and front-of-house for seamless service.
Trained and mentored staff, ensuring adherence to service standards and team excellence.
Built and maintained strong client relationships, serving as a trusted advisor to ensure satisfaction and long-term retention. Partnered with clients to understand hiring goals and deliver tailored talent solutions that met evolving business needs. Collaborated with recruiters and internal teams to ensure seamless communication and successful placements.
Anticipated challenges and provided proactive support to drive positive outcomes and client success.
Consistently exceeded performance goals through strategic account management and solution-oriented service.
Provide exceptional service to foster guest retention through strong relationships.
Train and onboard staff to meet Sangiovese’s service standards. Create innovative cocktail menus, offering expert recommendations for an elevated experience.
Cultivate a welcoming atmosphere to ensure memorable and satisfying visits.
WORK E X P E R I E N C E
NOV 2015-DEC
2019
Aspen Creek Grill
Training Coordinator, Lead Server, Bartender,
Front of House Manager
JW Marriott Indianapolis JAN 2013 - DEC 2015
Bartender and Event Concierge
Deliver exceptional customer service to drive guest retention and loyalty. Train and onboard staff to uphold Aspen Creek’s service standards. Design and innovate cocktail menus, enhancing the guest experience. Cultivate a welcoming environment to ensure optimal guest satisfaction. Ensure Marriott service standards are met to drive guest satisfaction. Train and onboard staff to exceed guest expectations. Cultivate lasting guest relationships to enhance retention. Create and feature cocktails, providing expert recommendations for an elevated guest experience.
P R O F E S S I O N A L R E F E R E N C E S
Jena Toney
********@*****.***
Nena Tursi
****.*****@*****.***
Kaitlin Beyer
Contact this candidate