Community Healthcare

Micaelle

Saintyl

A D M I N I S T R A T I V E

P R O F E S S I O N A L

P R O F E S S I O N A L H I S T O R Y

P R O F E S S I O N A L B I O

- Liaised with insurance companies, vendors,

third parties and service providers

-Maintained, stored and retrieved medical

records data in accordance with federal, state,

and accrediting agencies' requirements.

-Performed all other related tasks required to

facilitate the efficient flow of patients through

the practice or ancillary service areas.

- Coordinated patient information through all

caregivers, insurance companies, billing

departments, and according to facilities

policies and procedures.

- Served as a communications median between

medical providers and patients

-Entered all patient inquiries into the

appropriate databases/systems.

-Assisted with all financial counseling and

patient services activities as needed

-Coordinate member's needs, provide

assistance to members, and analyzes member's

needs.

-Enter all patient inquiries into the appropriate

databases/systems.

-Assist with all financial counseling and patient

services activities as needed

-Handle all incoming calls and promptly

responded to inquires via email and telephone.

- Composed and revised legal documents for

attorneys, including letters, dispositions, and

court filings.

- Answered direct attorney phone lines and

acted as liaison between clients and attorneys.

-Managed calendars and scheduled trials,

conferences, and hearings.

-Greeted and welcomed guests in person and

on phone; answer and direct inquiries to

designated department.

-Articulated written and verbal communication

skills with ability to work independently.

-Multi-tasked while being efficient and

organized in daily operations

- Managed inquiry and admission process and

provided customers with information via

facility tours, personal visits/assessments,

conversation, and follow-up.

-Monitored and implemented phone schedules

to ensure admissions teams are receiving

potential student calls according to predefined

schedules.

-Analyzed, audited and reconciled reporting

data to look for trends, track volume to provide

to dean of school.

-Conducted patient intake screening, including

patient interviews to obtain demographic

information, insurance

verification/authorization, prepared patient

charts for billing, completed requested forms,

& obtained signatures

-Interacted efficiently with physicians, patients, staff and the health care community

-Complied with HIPAA standards in all patient

documentation and interactions.

Over 10+ years experience serving as an integral part of administration primarily in the health sector. Expertise with patient coordination, provider and patient relations. Proven success in process improvement, identifying and resolving patient issues, and achieving a high-degree of patient satisfaction. I am seeking to take my next career steps. Utilizing skills that foster and exemplify multicultural sensitivity, counseling, patient support, and community resource guidance ultimately supporting the improvement of the design of health services.

Member Advocate

Patient Service Representative

Medical Receptionist Coordinator

Legal Assistant

Patient Care Secretary

Front Desk Receptionist

CareMax Medical Center 2018-2019 Front Office Coordinator Centrek Transportation 2019 - 2021

Broward Family Community Centers 2012-2014

Vitas Health Care 2017-2018

Florida Career College 2014-2016

Marshall C. Watson P.A 2008-2010

Healthy Mothers Healthy Babies 2018-2020

Community Health Worker

Broward Healthy Start Coalition, Inc. 2021-2023

-Facilitating communication and client empowerment in interactions with healthcare/social service system.

-Assist Medicaid members in contacting case workers regarding eligibility issues and follow-ups.

-Helping individuals and families access health

resources.

-Delivering health information using culturally

appropriate terms and concepts.

R E L E V A N T S K I L L S C O N T A C T D E T A I L S Experience as Administrative Assistant

Committed & Devoted

Confidentiality

Efficient Under Pressure

Adaptation

Multitasking

Familiarity with SAMIS & WFS Database

Counseling

Microsoft Office Suite

Note-Taking & File Management

Project Management

Communication

Collaboration Tools

Data Analysis

Electronic Medical Record Software (EMR)

Time Management

Problem Solving

Multicultural Sensitivity

Planning & Organization

Leadership

Haitian Creole (Write & Speak)

Fort Lauderdale, FL

Phone: 862-***-****

Email: ***********@*******.***

Contact this candidate