Medical Billing, Notary, Insurance Specialist Resume Title
Resume:
Nicole Cotton
Fort Worth, TX *****
***********@*****.***
CAREER OBJECTIVE
As a dependable and accurate Medical Billing and Coding Specialist, Commissioned Notary and Licensed Insurance Agent; I seek opportunities to showcase my skills in organization, revenue cycle management and quality customer service.
EDUCATION
COLLEGE OF HEALTHCARE PROFESSIONS - Fort Worth, TX Medical Coding and Billing Certificate Program - Feb 2023 HMAS Program - Associate’s Degree - Oct 2024
TEXAS DEPARTMENT OF INSURANCE
Licensed Life and Health Insurance Agent - Oct 2018 - Present Licensed Property & Casualty Insurance Agent - March 2025 - Present PROFESSIONAL SKILLS
Quality Customer Service ICD-10, CPT, and HCPCS Coding Guidelines Medical Terminology Scheduling Timely Filing and Organizing Typing 44 WPM Microsoft Office, Excel, Word, Power Point, Access Time Management Detail Oriented Accounts Receivables Claims/Appeals Collections and Reimbursement 10-Key Data Entry Multi-Line Phone Operator OSHA and HIPAA Compliant Insurance Verification Provider Credentialing Interpreting EOB’s Auditing Verifying Referrals/Authorizations Electronic Health Records Effectively Communicate
PROFESSIONAL EXPERIENCE
TELEPERFORMANCE - Dallas/Fort Worth, TX - April 2025 - Current Licensed Property & Casualty Insurance Agent
Verify members, authenticate appropriately, adhering to confidentiality practices. Receive inbound calls, assist members with adjustments to auto, homeowners policies. Process payments and refund late fees and installment fees. Reviewing member policies, explaining coverages efficiently. NOTARY PUBLIC - Dallas/Fort Worth, TX - April 2022 - Current Commissioned Notary (Temporary)
Verify client’s identity, facilitate signings of oaths, affirmations and legal documents, follow confidentiality practices.
Maintain professionalism and effective communication when interacting with clients and signing services.
Visually inspect, accurately record measurements of rooms, capture interior and exterior images of properties.
TRC TALENT SOLUTIONS - Dallas, TX - 03/2024 - 09/2024 Customer Service Representative (Contract)
Proficient in product knowledge, reviewing and updating accounts, taking orders, processing payments and refunds.
Build rapport with new and existing customers, handling complaints, resolve issues to ensure customer satisfaction.
Record customer interactions, leaving detailed notes for accurate call flows. ZENITH - Injury Relief and Wellness Clinic - Hurst, TX - Dec 2022 - March 2023 Certified Coding and Billing Specialist (HIT Externship) Verify benefits, authorizations, referrals, letters of protection, coordination of benefits. Resolve discrepancies in accounting records, prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered. Accept processed payments, post payments to patient accounts, and send billing requests to insurance providers.
DIALOG DIRECT - Fort Worth, TX - Aug 2019 - March 2022 Licensed Life and Health Insurance Agent (Seasonal) Handle inbound and outbound call flows, navigate computer programs, and provide support regarding insurance needs.
Support customers, verify benefits and assist with policy application processes. Efficiently communicate policy details, follow insurance carrier rules and HIPAA guidelines. References available upon request.
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