Revenue Cycle & Insurance Specialist Professional
Resume:
Stacey Chafin
Fayetteville, NC *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Revenue Cycle Financial Specialist
UNC Health
October 2022 to Present
I work remotely...completely. I handle finances and payments relating to the patients and insurance companies. I have worked as a office manager in the past and created training programs in the dental world that are still being utilized today. I have great communication and problem solving skills. I know phone and customer service etiquette, when we answer the phone the patient or other party should be able to hear the smile in our voice and feel more at ease. Knowing they are in competent hands. Insurance Billing Specialist
PDM-Goldsboro, NC
October 2018 to November 2022
I have filed every type of insurance there is for medical, dental, podiatry, psychology, and pediatric. My job was to process, follow up, post payment or complete corrections I'd the claim is denied. Receptionist/ Insurance Specialist
Dr. Paul Gaskins, DDS-Rocky Mount, NC
2013 to 2018
Rocky Mount, NC 2013-2016
• Operated Check In and Check Out for a fast pace dental office.
• Managed all referrals to specialist
• Collected all monies, completed daily close out, and completed bank deposit
• Prepared Insurance forms, sent forms to insurance companies, posted payments for services rendered and followed up on all denied claims
Office Manager
Comprehensive Dental Center of NC-Rocky Mount, NC
2010 to 2013
• All advertising for the office
• Human Resource Officer
• Collected all monies, completed daily close out, and completed bank deposit
• Prepared Insurance forms, sent forms to insurance companies, posted payments for services rendered and followed up on all denied claims
• Managed employees schedule
• Created and ran a training program for Dental Assistants Insurance Specialist
Dr. Glenn Harris-Laurinburg, NC
2008 to 2010
MD, Laurinburg, NC 2008-2010
• Operated Check In and Check Out for a fast pace medical office.
• Managed all referrals to specialist
• Collected all monies, completed daily close out, and completed bank deposit
• Prepared Insurance forms, sent forms to insurance companies, posted payments for services rendered and followed up on all denied claims
Office Manager
Comprehensive Dental Center of NC-Rocky Mount, NC
2005 to 2008
Rocky Mount, NC 2005-2008
• Operated Check In and Check Out for a fast pace dental office.
• Managed all referrals to specialist
• Collected all monies, completed daily close out, and completed bank deposit
• Prepared Insurance forms, sent forms to insurance companies, posted payments for services rendered and followed up on all denied claims
• Managed front desk employees
• Managed employees schedule
• Created and ran a training program for Dental Assistants Receptionist
Dr. John Neal-Laurinburg, NC
2001 to 2005
• Collected all monies, completed daily close out, and completed bank deposit
• Prepared Insurance forms, sent forms to insurance companies, posted payments for services rendered and followed up on all denied claims
Education
Insurance Instruction (High school diploma)
Scotland High School
2001
High school diploma or GED
Skills
• Dependability
• Data Entry (8 years)
• Prospecting
• Continuous improvement
• Office management
• Database management
• Employee evaluation
• Sales administration
• Laundry
• ICH guidelines
• EMR/EHR
• Computer networking
• Transcription (2 years)
• Content creation
• NextGen
• Performance marketing
• Insurance claim issue resolution
• Adobe Acrobat
• Administrative tasks
• Care plans
• NICU experience
• Data analysis skills
• Communication skills
• Benefits administration
• Content strategy
• Leadership (10+ years)
• Workers' compensation
• Writing skills
• ICD-10
• Appointment scheduling
• Accounts payable
• Door-to-door
• Regulatory compliance
• Medical Scheduling (5 years)
• Event planning
• Trauma medicine
• B2B sales
• Productivity software
• Databases
• Hospitality
• Adobe Illustrator
• AI
• Dermatology
• Budgeting
• Word processing
• Teaching
• Microsoft Publisher
• Bookkeeping (5 years)
• Social media management
• Multi-line phone systems
• Alignment
• Visio
• Upselling
• SQL
• Financial report interpretation
• Litigation
• Natural resource management
• Digital marketing (5 years)
• Clinical documentation
• Business analysis
• Microsoft Excel
• Mentoring
• Home health (2 years)
• Desktop support
• ICD Coding (10+ years)
• Adult learning
• Payment posting in medical billing systems
• Billing (10+ years)
• Microsoft Teams
• Insurance prior authorization
• Medicare
• Accounting and finance experience
• Wound care
• Document management
• Centers for Medicare and Medicaid Services (CMS)
• VPN
• Clerical Experience (10+ years)
• Fiscal management
• Data management
• Meditech
• Medical Office Experience (5 years)
• Manual handling
• Human resources (10+ years)
• Patient care
• Insurance third-party billing
• Accounting (3 years)
• Healthcare team management
• Data analytics
• Facebook Advertising
• Microsoft Office (10+ years)
• Medical Coding (5 years)
• SDLC (7 years)
• Contracts
• Typing
• Documentation review
• Medical imaging
• ICD-9 (5 years)
• Research
• Outbound calling
• Google Sheets
• Private practice
• SharePoint
• eClinicalWorks
• Software quality assurance
• Surgery
• Inpatient
• Telehealth
• Interpersonal communication
• Epic
• Math
• Insurance Verification (10+ years)
• HIPAA
• HCPCS
• Medication administration
• Counter-negotiation
• Debt collection
• Motivational interviewing
• Telemarketing
• High availability
• Account reconciliation
• System administration
• QuickBooks (10+ years)
• Accounting (10+ years)
• QuickBooks
• Customer service
• Receptionist (10+ years)
• Proofreading
• School experience
• Medicare billing
• Cold calling
• Employee relations
• Calendar management
• Event marketing
• Medical Receptionist (2 years)
• Android
• Laboratory experience
• Editing
• Travel planning
• Presentation skills
• Healthcare management
• Medical terminology (5 years)
• Plastic surgery
• Payroll (10+ years)
• Microsoft Word (10+ years)
• Data structures
• Medical claims processing
• Teaching hospital
• Social listening
• Process management
• Medical claim denial management
• Excel data analysis
• ICD-10 (5 years)
• Presentation software
• Business development
• Computer operation
• Performance dashboard reports
• Handling insurance claims
• Administrative experience
• Patient monitoring
• Medical billing (8 years)
• Dental clinic
• Google Ads
• Primary care
• Google Calendar
• Interviewing
• Azure
• Communication platforms
• Program management
• Teamwork
• Google Analytics
• General ledger reconciliation
• Classroom management
• Cash handling
• Windows
• E-commerce
• Video editing
• EDI
• Anatomy knowledge
• CRM software
• Computer skills (10+ years)
• Accounts Receivable (10+ years)
• Public speaking
• Quality improvement
• Athenahealth
• Business management
• Meeting scheduling
• Childcare
• Account analysis
• Management (10+ years)
• Technical Proficiency
• Professionalism
• Staff training
• HIPAA (10+ years)
• Critical thinking
• Medical Billing (5 years)
• Client services
• DocuSign
• Insurance claim form preparation
• Medical terminology
• ICD-9
• Medical administrative support
• Accounts receivable
• Google Docs
• Multitasking
• Retail sales
• Account management
• Microsoft Access
• Revenue cycle management
• Employee relationship building
• Medical claims
• Health insurance
• Anesthesiology
• Scheduling (10+ years)
• Cardiology
• Interpersonal skills
• Cleaning
• Canvassing (6 years)
• Classroom experience
• Conflict management
• Customer retention
• Copywriting
• iOS
• Workday
• Office Management (10+ years)
• Attention to detail
• Medicare regulations
• Data reporting
• Grammar Experience
• Guest services
• Written communication
• Healthcare financial management
• Allscripts
• Patient interaction
• Oral surgery
• Events management
• Google Drive
• Health information management
• Medicaid billing
• State healthcare regulations
• Medical Records (10+ years)
• Quality assurance
• Financial transaction processing
• Customer communication
• Sales (2 years)
• Medical records
• Dental assisting
• Social media marketing
• Analytics
• Electronic health records (EHR) management
• Microsoft PowerPoint
• ICD coding
• EMR systems
• Google Suite
• Records management
• EMR systems (5 years)
• Health insurance claim processing
• Staff supervision
• Payroll
• Filing (10+ years)
• CRM system proficiency
• Discharge planning
• Front desk
• Achieving HIPAA compliance
• Customer relationship management
• Process improvement
• Dental office experience (10+ years)
• Maintaining patient confidentiality
• Patient observation
• Payment processing
• Pivot tables
• Meta Ads
• Clinic
• Hospital experience
• Organizational skills
• Acute care
• Expense management
• Negotiation
• Clerical experience
• Managed care
• Medical coding
• Microsoft Outlook (10+ years)
• Time management
• SEO
• Mobile devices
• Project management
• Content management systems
• Outpatient
• Software troubleshooting
• Basic math
• 10 key typing
• Urgent care center
• Salesforce
• Executive administrative support
• Medical management
• HEDIS
• Dental terminology
• .NET
• Time & attendance systems
• CPT Coding (10+ years)
• Training & development
Certifications and Licenses
Driver's License
Medical Billing Certification
First Aid Certification
Epic Certification
CPR Certification
Contact this candidate