Multifaceted Data and Operations Professional

Fawne O'Guin

EXPERIENCE

Global Data Collection Company [GDCC] September 2024 to May

2025

• Developed and maintained a comprehensive customer database for targeted marketing campaigns • Determined target audience demographics through data segmentation techniques resulting in more effective advertising targeting strategies • Maintained accurate records of all calls made, including details of conversations and outcomes • Assisted in market research efforts by gathering feedback from potential customers during phone surveys • Adhered to company policies and procedures while conducting telemarketing activities • Worked collaboratively with team members to achieve collective goals and meet performance metrics on a daily basis • Managed a high volume of outbound calls per day while maintaining quality standards • Followed up on leads generated from various marketing campaigns using persuasive communication techniques • Demonstrated excellent time management skills by efficiently handling a large number of calls within designated timeframes • Consistently met or exceeded daily, weekly, and monthly call volume targets • Implemented strategies to overcome objections and handle customer concerns, resulting in increased conversion rates • Collaborated with the marketing team to develop targeted scripts and call lists for specific campaigns Jen's Cleaners November 2014 to

September 2024

• Performed daily cleaning tasks such as sweeping, mopping, dusting, and vacuuming to maintain cleanliness and hygiene standards • Ensured proper disposal of waste and trash in accordance with company policies • Cleaned and sanitized restrooms, including toilets, sinks, mirrors, and floors • Maintained inventory of cleaning supplies and notified supervisor when supplies needed to be replenished • Followed safety protocols while handling cleaning chemicals to prevent accidents or injuries • Collaborated with team members to efficiently clean large areas within designated timeframes • Responded promptly to customer requests for additional cleaning services or special attention to specific areas • Implemented efficient cleaning techniques that reduced overall cleaning time by XX% • Adhered to strict quality control measures to ensure all areas were thoroughly cleaned according to established standards • Maintained a positive attitude while working independently or as part of a team in fast-paced environments • Received commendations from supervisors for consistently maintaining high levels of cleanliness throughout assigned areas • Completed deep-cleaning projects on a regular basis, including carpet shampooing, window washing, and floor waxing/polishing • Trained new employees on proper use of equipment and effective cleaning techniques • Collaborated with colleagues on developing more efficient workflows resulting in a XX% increase in productivity • Maintained accurate records of completed tasks ensuring compliance with company guidelines • Served as a point of contact for customer inquiries and concerns, resolving issues promptly and ensuring customer satisfaction • Assisted in the development of cleaning schedules to ensure all areas were cleaned on a regular basis • Implemented safety protocols and trained staff on proper handling of hazardous materials • Maintained cleanliness and organization in supply storage

+1-843-***-**** ************@*****.***

Telephone Interviewer

Cleaning

areas, ensuring easy access to necessary items • Utilized specialized equipment such as floor scrubbers, carpet extractors, and pressure washers to achieve optimal results BI-LO June 2009 to February 2014

Indigo Creek Golf Club November 2006 to October

2008

I work a beverage cart serving drinks and snacks to the golfers while they were playing on the course. In the clubhouse, I would serve food and drinks from the bar and grill. Everyday we had to scrub down the beverage cart, the grill, and clean and stock everything before we would close up the clubhouse. • Promoted after month • Managed a group of employees • Maintained all operations within the restaurant and bar • Opened and closed the restaurant, bar, and beverage cart at the beginning and end of shifts • Performed official money count every shift • Upheld a high standard of customer service • Managed daily reports of transactions • Recruited, interviewed and hired individuals who brought dedication and enthusiasm to the team Onieda August 2003 to June 2005

Naturalizer Outlet January 2002 to February

2004

EDUCATION

SKILLS

• Customer Service

• Assistant Manager Experience

• Sales Experience

degree : High school or equivalent,

degree : None,

DSD Receiver

Assistant Manager

Asistant Manager

Asistant Manager

Franklin County High School August 1998 to June 2001 Carnesville, GA

• Cleaning

• Retail Sales

• Clean

• English

• Typing

• Meat Cutting

• Team Management

• Math

• Shipping & Receiving

• Food Preparation

• Time management

• Residential cleaning

• Clear verbal communication

• Basic math

• Food service

• Call center

• Inside sales

• Microsoft

• Computer skills

• Organizational skills

• Communication skills

• Data collection

• Customer support

Phone Number : +1-843-***-****

Email : ************@*****.***

Address : 5275 Highway 378

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