Healthcare Office & Delivery Specialist

Shalaya Martin

**** ***** *********, *****, ** **470

352-***-**** ********@*****.***

SKILLS

• Delivery Driving & Route Navigation

• Clerical & Administrative Support

• Data Entry & Record Keeping

• Front Desk & Customer Service

• Multitasking & Time Management

• Phone & Email Communication

• HIPAA & Medical Office Procedures

EDUCATION

Addus Homecare — New Rochelle, NY

Home Health Aide Training Program (PCA/HHA Certification), 2020 Opportunities for a Better Tomorrow — Brooklyn, NY Medical Administrative Assistant Training Program, 2015

• Certification via National Health Career Association (CMAA)

• Medical office procedures and administrative tasks

• HIPAA, Patient's Bill of Rights, Release of Information, and medical ethics CUNY Preparatory School — Bronx, NY

G.E.D., 2010

PROFESSIONAL EXPERIENCE

Delivery Driver (Jan 2020 – Present)

• Safely delivered products to customers on schedule

• Verified delivery instructions and ensured customer satisfaction

• Followed route and time schedules efficiently

• Maintained accurate delivery logs and documentation Bronx Neighborhood Housing Services — Bronx, NY

Program Assistant (Aug 2017 – Feb 2019)

• Processed applications and registrations

• Maintained and input client data

• Managed front desk, answered phones and emails

• Disseminated information to clients

New York City Council — Bronx, NY

Constituent Services Representative (July 2016 – Feb 2017)

• Managed program and services data

• Generated reports and tracked department data

• Answered constituent inquiries and directed as needed

• Maintained grant files and contract documentation Avondale Care Group — Manhattan, NY

Administrative Assistant (Aug 2015 – Mar 2016)

• Managed daily referral and intake processes

• Ensured compliance with regulations

• Responded to client concerns and built referral relationships Walmart — White Plains, NY

Overnight Stocker (June 2013 – Feb 2014)

• Restocked shelves and organized displays

• Managed merchandise intake and documentation

USTA Billie Jean King National Tennis Center — Flushing, NY Guest Services (July 2012 – Sept 2012)

• Scheduled services and maintained visitor records

• Handled guest needs and customer service

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