Customer Care Support Analyst - Helpdesk & Call Center Expert
Resume:
Angela Taylor
***************@*****.***
Customer Care Support Analyst
Dedicated Customer Care Support Analyst with strong experience in contact center operations, customer communication, technical troubleshooting, and workflow systems. Known for clear, professional communication and consistent service quality. Skilled in call center tools, productivity platforms, and maintaining high customer satisfaction in fast-paced environments. Professional Summary
Motivated service professional with over 1–2 years of experience in customer support and contact center environments. Demonstrates strong communication skills, accurate documentation, and the ability to use call center software systems effectively. Committed to delivering clear communication, efficient problem resolution, and high-quality customer interactions. Skills
• Customer Service & Contact Center Support
• Clear & Professional Communication
• Call Center Tools & CRM Systems
• Workflow & Ticketing Platforms
• Data Entry & Documentation
• Windows Applications
• Microsoft Office (Word, Excel)
• Google Suite (Docs, Sheets)
• Hospitality Management Experience
• Multitasking & Time Management
Work Experience
Contact Center Representative
A1 Affordable New Jersey
February 11, 2023 – Present
• Handled high-volume inbound calls, emails, and customer inquiries.
• Delivered clear, professional communication to resolve customer issues effectively.
• Used call center and CRM tools to document interactions accurately.
• Assisted customers with account updates, service questions, and troubleshooting.
• Followed workflow protocols to maintain consistent service quality and meet performance metrics.
• Collaborated with team members to support escalations and complex cases. Additional Highlights
• Strong familiarity with call center tools and DEM platforms.
• Excellent communication and problem-solving ability.
• Adaptable to new systems, software, and workflow changes.
• Experience in hospitality management, contributing to customer-focused service delivery. Education
High School Diploma
Sun Valley High School
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