SONA
DEVI
***.**********@*****.***
West Sacramento, CA 95691
PROFESSIONAL SUMMARY
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level AR Billing Specialist position. Ready to help team achieve company goals.
SKILLS
• Decision-Making
• Data Analysis
WORK HISTORY
Knack Global - Quality Assurance Analyst
Mohali India • 01/2015 - 09/2022
• Issue Resolution
• Mentoring and training
• Quality management knowledge
• Scenarios and Use Cases
• Client Requirements
• Process Implementation
• Workload Management
• Team Collaboration
EDUCATION
Maharana Pratap Post Graduation
Collage
Amb Himachal Pradesh • 05/2007
Bachelor of Arts: Economics
• Reduced defect rates through meticulous attention to detail during code reviews, working closely with operation team to address any identified issues quickly.
• Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
• Assisted teammates in developing skills necessary to grasp process concepts.
• Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Operation, ensuring effective communication throughout all stages of the project lifecycle.
• Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Mentored and coached team members on QA topics and strategies.
• Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Identified issues, analyzed information and provided solutions to problems.
• Learned and adapted quickly to new technology and software applications.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
Knack Global - AR Billing Supervisor
Mohali Punjab India • 06/2011 - 01/2015
• Assisted in training new team members, sharing knowledge of AR best practices and specific company procedures.
• Reconciled accounts, managed audits and updated financial records
• Sustained a high level of professionalism when dealing with sensitive financial matters, upholding patient confidentiality and adhering to HIPAA guidelines.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Optimized revenue generation by accurately applying appropriate adjustments, write-offs, and refunds as needed.
• Demonstrated adaptability during periods of high volume or increased workload demands without sacrificing accuracy or efficiency in task completion.
• Streamlined billing processes with the implementation of efficient organizational systems and attention to detail.
• Managed multiple priorities effectively by maintaining strong organization skills while handling competing deadlines within a fast-paced environment.
• Ensured compliance with all relevant regulations and industry standards by staying current on updates and changes in medical coding guidelines.
• Contributed to a positive work environment with open communication channels for addressing questions or concerns related to AR tasks.
BP Lab Services – Specimen Collector
Sacramento CA – 07/2024 – Still working
• Interacting with donors, conducting drug testing, handling cases, updating case status, and processing and shipping specimens.
• Provides direction and training to Drug Screeners in signing up new clients, checking in clients, posting fees.
• Ensured all specimens are collected accurately and on time. · Responsible for the safe and timely transporting of specimens, supplies, and equipment are on place.
• Making driver Files and doing Clearinghouse queries and Consent.
• Reporting the results of the tests, keeping track of pending results.
• Making sure all the invoices are being paid on time and posted correctly.
• Certification:
•
• Drug and alcohol collection Certification.