Customer Service & Billing Operations Specialist

Natasha Bontemps

Sacramento, CA, United States Phone: 279-***-**** Email: ******************@*****.***

EDUCATION

**** – 1998 WILLIAM DAYLOR HIGH High School Diploma COSUMNES RIVER COLLEGE Associate

Business Administration (MBA)

2022 – 2024

OBJECTIVE: Seeking a Customer Service role within a company that utilizes my background in billing operations, payment processing, and data accuracy. Dedicated to improving efficiency, supporting team goals, and enhancing customer satisfaction in every interaction. SKILLS Familiarity with rate plans and payment assistance programs Conflict resolution and de-escalation

Excellent verbal and written communication

Microsoft Office Suite (Excel, Word, Outlook, SAP, CIS Infinity, Oracle. First-call resolution and quality assurance excellence Efficiency in handling high call volumes and meeting KPIs Adherence to confidentiality and data protection standards EXPERIENCE CABA DESIGN Rancho Cordova, CA

Logistic Coordinator

Assisted customers with account information, billing questions, payments, and service requests while maintaining a strong focus on customer satisfaction, also collaborated with internal departments to resolve escalated issues and ensure efficient service delivery. 08/2024 –

07/2025

TELEDYNE TECHNOLOGIES Rancho Cordova, CA

Customer Service Representative

Handle incoming calls from customers, responded to inquiries, and provided information about products and services. including processing payments, adjustments, and credits using software (e.g., SAP, CIS, Oracle), ensuring compliance with company and regulatory standards. 10/2021 –

08/2024

HORNE LLP Sacramento, CA

Remote-Senior Customer Service Specialist

Delivered high-quality customer support in a fast-paced call center, assisting customers with billing inquiries, payment arrangements, account updates, while educating customers on energy efficiency programs, payment options, and available assistance resources to promote satisfaction and retention. 03/2015 –

08/2021

BAY STATE MILLING Woodland, CA

Customer Service Representative

Built strong community relationships by providing reliable, customer-first service to the agricultural community. managed a high volume of inbound and outbound customer calls, addressing a wide range of inquiries including billing, service requests, and technical issues. Utilized operating systems (e.g. Salesforce, Odoo, Zendesk, Oracle NetSuite)

06/2012 –

01/2015

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