Multifaceted Customer Service Professional with Care Experience
Resume:
Monique Saunders
Danville, VA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (CSR)
ResultsCX-Collinsville, VA
October 2021 to December 2024
Work from home CSR for (HNJH) Horion NJ health Insurance I would answer calls and assist member with their Insurance account
Dinning Assistant
Commonwealth Senior Living Stafford House-Danville, VA June 2017 to May 2019
Serve the Resident 3 meals a day
PCA Personal Care Assistant
Royalty-Danville, VA
February 2014 to April 2017
I would take care of My clients bathe, clean up house, dress, gave them breakfast lunch and dinner as well also change them if they need help all of the above I also have my PCA certificate as well if needed
I have 13 years of experience
Cashier/Customer Service
Hanesbrands-Martinsville, VA
August 2013 to January 2014
Pull the work order type in the computer then run the order to the warehouse and check items in General Labor
Jti inc.-Danville, VA
March 2011 to April 2013
I would scan the bar number on the label. Type it in the computer then print and put the label on the box and send it down the line is
Attendants
public partnerships-Danville, VA
January 2009 to February 2011
I would give their medicine feed them cook give them their bath talk to them about how they feel with all the help I could
Cleaner
Jakes Cleaning Crew-Norfolk, VA
July 2006 to October 2008
I would clean office in work place then i would inspect and dust off items and wipe them down all so Education
Associate's degree
High school diploma or GED
GED
George Washington High School
Skills
• Technical Proficiency
• Child Care
• Attention to detail
• Microsoft Office
• Floor waxing
• Kitchen Experience5
• Manufacturing10
• Customer serviceI9 (10+ years)
• Appointment scheduling
• Home care
• Home Care6
• Laminate flooring
• CATIA
• Coordinate measuring machine
• Home Health7
• Word Processing (3 years)
• Call center agent experience
• Cooking7
• Client interaction via phone calls
• Patient care
• PCA9
• Customer communication
• Computer operation
• ISO 9001
• Computer literacy
• Steam cleaners for floor cleaning
• Organizational skills
• Senior Care5
• Personal Care7
• Caregiving
• Productivity software
• Caregiving5
• Computer literacy5
• Mobile devices
• Typing
• Customer support
• Grammar Experience
• Home health
• Time management
• Meal Preparation (3 years)
• Clerical Experience
• Computer skills
• Commercial Cleaning5
• Surgery
• GD&T
• ADP
• Senior care
• Call Center8
Languages
• Bilingual
Certifications and Licenses
Certified Payroll Professional
First Aid Certification
Drivers License
Driver's License
Additional Information
I love to work. Am a friendly person and am not hard to get along with, i smile's at all times. I gets my job done the correct way, Am a people's person. I love to clean and look after elder people, I have 8 years of cashier/CSR, I have 4 years of General Labor/Manufacturing
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