Patient Access Specialist Resume Title: Healthcare Access &

Mary Endler

******.*********@*****.*** 904-***-**** Jacksonville, FL

SUMMARY

Seeking Patient Access Specialist - Prior Authorization role with 6 years of experience in customer service and healthcare-related fields. Skilled in Insurance Eligibility, Medical Necessity assessments, and adept at utilizing CRM software for efficient documentation and communication. Proven track record in problem-solving and delivering high-quality service to enhance patient access and satisfaction. WORK EXPERIENCE

SC Companies Remote

Customer Service Representative Nov 2024 - Dec 2024

• Managed inbound sales inquiries, effectively converting a high volume of leads into customers.

• Delivered exceptional customer service, consistently meeting or exceeding customer satisfaction targets.

• Collaborated with team members to optimize sales strategies and improve overall performance.

• Utilized strong communication skills to address customer needs and resolve issues promptly.

• Achieved sales targets through diligent follow-up and personalized customer interactions. Eastern Account System Remote

Customer Service Representative Sep 2024 - Oct 2024

• Manage customer inquiries and provide effective solutions to resolve account issues, ensuring high levels of customer satisfaction.

• Process payments and negotiate payment arrangements, thereby maintaining account integrity and contributing to financial targets.

• Document customer interactions and update account information accurately, collaborating with team members to meet or exceed collection targets and service standards. TEKsystems Remote

Customer Service Representative Jul 2023 - Apr 2024

• Performed needs analyses during customer interactions to recommend appropriate health insurance products, leading to increased client understanding and satisfaction.

• Educated clients on coverage options, benefits, and costs, ensuring policyholders made informed decisions.

• Maintained detailed records of customer communications, enabling effective issue resolution and continuity of service for follow-up inquiries.

Citibank Remote

Customer Service Representative Sep 2022 - Apr 2023

• Conducted comprehensive risk assessments and analyzed customer data to identify and prevent fraudulent activities.

• Investigated suspicious transactions by scrutinizing patterns and anomalies in large datasets, enhancing the detection of fraudulent behavior.

• Coordinated with customers to alert them of potential fraud, effectively mitigating risks and reinforcing client trust and security.

Amazon Bridgewater, NJ

Prime Now Shopper Oct 2018 - Aug 2022

• Fulfilled online customer orders with attention to proper item selection and quality control, focusing on perishable goods.

• Communicated effectively with customers via a digital platform to manage order changes and substitutions, achieving high satisfaction ratings.

• Ensured precise order assembly and storage, adhering to temperature guidelines and organizational standards for customer pick-up readiness.

• Delivered prompt customer service, consistently meeting benchmarks for order accuracy and deadline adherence, and assisted with order transportation as needed.

Lorraines Embroidery Somerset, NJ

Sales Associate Aug 2017 - Sep 2021

• Managed customer interactions and provided tailored product recommendations, enhancing the customer experience.

• Processed sales transactions efficiently, ensuring smooth and accurate operations.

• Contributed to a 15% increase in customer satisfaction through effective service delivery. EDUCATION

North Brunswick Township High School

High School Diploma

The Bryman School

Certificate, Travel and Tourism

SKILLS

Communication Skills • Empathy • Problem-Solving • Active Listening • Conflict Resolution • Multitasking • Product Knowledge • Patience • Time Management • CRM Software Proficiency • Communication • Documentation • Attention To Detail

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