Multi-role Administrative Professional with CSR Experience
Resume:
Kristine Powell
Turner, ME *****
******************@******.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Geiger-Lewiston, ME
January 2020 to Present
Create and maintain solid business partner relationships with different sales partners and clients. Identify the needs of these partners and their customers. Provide aggressive competitive pricing through research and negotiation, when volume goes beyond special pricing with Star Suppliers. Obtain quotes, order PSA and spec samples from preferred suppliers. Follow through on all orders, claims, and all issues pertaining to the order from start to finish.
Deputy Clerk
Town of Leeds-Leeds, ME
September 2019 to January 2020
Participate in the administration of municipal elections, such as preparation or distribution of ballots, appointment or training of election officers, or tabulation or certification of results.
• Plan and direct the maintenance, filing, safekeeping, and computerization of all municipal documents.
• Issue public notification of all official activities or meetings.
• Maintain and update documents, such as municipal codes or city charters.
• Prepare ordinances, resolutions, or proclamations so that they can be executed, recorded, archived, or distributed.
• Respond to requests for information from the public, other municipalities, state officials, or state and federal legislative offices.
• Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
• Coordinate or maintain office tracking systems for correspondence or follow-up actions.
• Research information in the municipal archives upon request of public officials or private citizens.
• Perform contract administration duties, assisting with bid openings or the awarding of contracts.
• Collaborate with other staff to assist in the development and implementation of goals, objectives, policies, or priorities.
• Represent municipalities at community events or serve as liaisons on community committees.
• Serve as a notary of the public.
• Issue various permits and licenses, such as marriage, fishing, hunting, or dog licenses, and collect appropriate fees.
• Provide assistance to persons with disabilities in reaching less accessible areas of municipal facilities.
• Process claims against the municipality, maintaining files and log of claims, and coordinate claim response and handling with municipal claims administrators.
• Develop or conduct orientation programs for candidates for political office.
• Provide assistance with events, such as police department auctions of abandoned automobiles.
Customer Service Manager
Sun Journal-Lewiston, ME
April 2013 to July 2019
Promoted customer loyalty by delivering exceptional service to handle questions, complaints and issues. Investigated and resolved customer inquiries and complaints in empathetic manner. Conferred with customers about concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales. Scheduled staff effectively to meet customerservice needs. Trained staff on operating procedures and company services. Followed through on all critical inter- departmental escalations to increase customer retention rates. Capitalized on multiple upsell opportunities with new and potential customers, resulting in increase in revenues. Updated customer orders from start to finish in accurate and timely manner. Work with accounting staff to send weekly or monthly invoices/statements to customers. Adhered to all confidentiality requirements at all times. Provided accurate, specific and timely performance feedback for CSRs. Process payments for subscriptions or advertising Provide affidavits to customers when needed Close Cash Register Daily Process Auto renewal payment when needed Pull tare sheets for customers Schedule weekend or daily staff for coverages Retention-Save customers.
Customer Service Representative
Downeast Financial Group-Lewiston, ME
September 2012 to March 2013
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Transfer money from one IRA Account to another for a customer Updated Customer Files.
Customer Service Rep
Bonney Staffing-Auburn, ME
July 2012 to August 2012
Handled diverse range of customer service, operational and administrative requirements daily.
Financial Service Representative
Peoples United Bank-Auburn, ME
May 2007 to March 2012
Advised clients on mortgage, education and personal loans. Collected customers loan payments. Sold cashier’s checks, traveler's checks and money orders. Handled various accounting transactions. Opened accounts with cross sale ratio of products opened. Executed customer transactions, including deposits, withdrawals, money orders and checks. Processed exchange and foreign currency. Executed wire transfers, stop payments and account transfers. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Organized, stocked and maintained the teller window area.
Call Center Manager
Northeast Bank-Lewiston, ME
June 2001 to May 2007
Managed internal operational standards and productivity targets for areas. Education Certifications State of Maine Notary Directed training and retraining of employees to boost performance and enhance business results. Identified and communicated customer needs to supply chain capacity and quality teams. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma
Leavitt Area High School - Turner, ME
June 1986
Skills
Microsoft Office
Leadership Experience
Management Experience
Ata Management Team Leadership Debugging Proficiency Interpersonal written communication ExtremData Management Team Leadership Debugging Proficiency Interpersonal and written communication organized, conflict resolution, verbal communication staff development, Document scanning Risk Management processes and analysis self-motivated clerical support. Data entry client assessment and analysis Team liaison, team organized conflict resolution, strong verbal communication, staff development.
Compliance Management
Microsoft Word
Proofreading
Risk Assessment
Certification and Licenses
Master Advertising Specialist
State of Maine Notary
State of Maine Notary
Accounts Receivable/Accounts Payable Certification
Received Accounts Receivable/Accounts Payable Certification
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