Seeking an opportunity for position to fill my day

Linda Frizzell

**** ****** *****, ****, ** *****

**********@*****.*** 775-***-****

Career Summary

Experienced IT professional with a strong background in data center operations, SAP change management, and team leadership. Proven ability to manage complex projects, train and mentor staff, and ensure compliance with audit standards. Known for a strong work ethic, adaptability, and commitment to continuous improvement.

Career Experience

July 2022 – September 2025– Business Professional Analyst II

Lead operations at the Reno Data Center post-IGT/GTECH reorganization.

Develop and maintain procedures, checklists, and turnover documentation.

Train new hires and mentor team members across locations.

Provide internal/external support for backups and equipment maintenance.

Manage third-party contracts and purchase orders for offsite storage.

Led a 6-month project migrating IT Change Management from SharePoint to Easy Vista.

Collaborate with SAP teams to manage transport flow across seven instances.

Ensure compliance with PCW and SOX audit requirements.

Oversee equipment installations, decommissions, and inventory tracking.

Escort and coordinate with third-party vendors.

April 2013 – July 2022 IGT – Computer Operator III

Promoted from Operator II; sole operator retained in Reno post-reorg.

Supported SAP and AS/400 systems, monitored jobs, and ensured uptime.

Maintained data center logs and performed system backups/restores.

Provided after-hours help desk support globally.

Participated in hardware installations and testing.

March 2010 – April 2013 IGT – Computer Operator II

Monitored systems and supported end users.

Managed batch jobs, resolved errors, and maintained logs.

Ensured physical security and environmental monitoring of the data center.

April 2008 – March 2010 IGT – Casino Services

Supported national SharePoint rollout.

Handled data entry, service notifications, and billing coordination.

Previous Experience

2007–2008 Wells Fargo Bank – Personal Banker

2007 Wells Fargo Home Mortgage – Consultant

2004–2007 Wells Fargo Financial – Various Roles

2002–2004 Enterprise Rent-A-Car – Assistant Manager

2000–2002 Dekalb County Sheriff Dept. – 911 Dispatcher

1991–2000 Nestlé USA – Sales Accountant & Software Training Coordinator

Education & Certifications

University of Phoenix, 1999 (while working full-time) Bachelor of Science in Business & Information Systems

SAP Training

MS Project Server

Certified in Tennessee Information and Enforcement Systems

Proficient in MS Word, Outlook, Excel, SAP, SOMS Software

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