IT Support Specialist with 8+ Years Customer-Focused Expertise

Resume of Shon Jimenez – 361-***-****

Information Technology Support and Customer Service Analyst, Consultant

Corpus Christi, TX

Professional Skills

• Skilled Customer Service Analyst with 8+ years of experience.

• Able to solve customer service issues with excellent communication style.

• Strong ability to troubleshoot initial to intermediate IT problems.

• Trained in providing basic skills in managing software services, databases, and web

solutions, and simple data networks.

*Skilled Salesperson – Worked in Insurance as a sales representative from 2005 - 2009

Technical Skills

• Desktop Support, iOS troubleshooting and support

• Basic software services, database, and data networking skills

Professional Experience

Texas Solutions Security - Corpus Christi, TX Sept 2024 – Aug 2025

Armed Security Officer

• Provided Armed security for Private School.

• Responsible for safety & security of k-12 grade children.

• Patrolling, observation and report writing skills.

Amazon, Corpus Christi, TX May 2020 - Aug 2024

IT Support and Customer Service Technician, Remote

• Provided support for customers.

• Duties included solving complex customer service issues and proactively preventing

negative service trends.

Quality Security Services - Corpus Christi, TX April 2017 – May 2020

Armed Security Officer

• Provided Armed security for ATM Technicians.

• Responsible for escorting employees to their vehicles.

• Patrolling, observation and report writing skills.

Expedia Merchant Services, Corpus Christi, TX Feb 2015 – Mar 2017

Customer Service and Support Analyst

• Provided service and resolution to customers with questions about their merchant

account.

• Assisted customers with adding new services to accounts.

Education

North Idaho College, Coeur d'Alene, ID

Bachelor of Business Administration – BBA, Business Administration and Management

Colorado Technical University, Colorado Springs, CO

Bachelor of Technology, BTech, Computer and Information Systems Security

• Bachelor of Information Systems is a three-year higher degree, which provides basic

skills in managing software services, databases, web solutions, and simple data

networks. Multimedia, programming and IT security are covered in the study program

Contact this candidate