Customer service / Property Manager

CYNTHIA MALDONADO

Bronx, ***** NY

********@*****.*** / 917-***-****

SUMMARY

Resourceful Property Manager adept at ensuring high levels of tenant satisfaction while managing operational and financial aspects of property management efficiently. Specialize in strategic planning, lease administration, and property maintenance protocols to enhance asset value. Excel in negotiation, conflict resolution, and time management skills, crucial for navigating complex situations and fostering positive relationships with tenants and stakeholders. SKILLS

Work order tracking

Property management

Paychex

Excellent communication

Bilingual Spanish and English

Team leadership

Site inspection and management

Compliance

HUD compliance

Yardi software

Problem solving

Time management

Team collaboration

Conflict resolution

Mobile application support

Microsoft Excel

Customer service

Data entry accuracy

Inventory management

Records retrieval

Administrative operations

EXPERIENCE

Property Manager / Shinda Management Corp - Bronx 06/2021 - Current Managed front desk operations for a 296-unit property, serving as the main point of contact for tenants, vendors, 8 superintendents, and 15–20 rotating maintenance volunteers. Entered and tracked all work orders in Yardi, coordinated inspections, and followed up to ensure timely completion and tenant satisfaction.

Processed purchase orders, submitted invoices for approval, and maintained vendor communication to ensure accurate and timely payments. Oversaw the annual recertification process for 200+ HUD Section 8 tenants, achieving 100% compliance with federal and local regulations.

CM

Resolved tenant complaints by coordinating repair services and ensuring compliance with SiteCompli and other city agency requirements.

Application Specialist / MetroPlus Health Plan 08/2017 - 02/2021 Identified prospective enrollees, determined eligibility, and guided applicants through the MetroPlus Health Plan enrollment process.

Collected, verified, and uploaded applicant documentation into the NYS Health Systems, ensuring accuracy and compliance.

Entered and maintained patient demographics in Epic, while verifying inactive insurance through the NYS Health Systems.

Conducted outreach and telemarketing initiatives to recruit and educate candidates, distributing informational materials to increase enrollment.

Served as the primary information resource for patients at assigned clinics, providing guidance and support while handling additional administrative duties as needed. Merchandiser / Legends Hospitality 04/2003 - 06/2017 Priced merchandise, replenished stock, and conducted inventory checks to maintain accurate product levels.

Operated cash register to process cash, check, and credit card transactions with 100% accuracy. Maintained store cleanliness and organization, including checkout areas and product displays, to enhance customer experience.

Assisted customers by promoting sales events and special promotions to drive revenue and increase engagement.

Collaborated with vendors to ensure timely delivery of merchandise and supplies. Administrative Assistant / Riverdale Family Practice 04/2000 - 03/2003 Answered and directed patient telephone calls promptly and professionally, ensuring accurate communication and support.

Scheduled and managed patient appointments in the database with attention to accuracy and efficiency.

Followed up with 20+ patients weekly to confirm appointments and provide reminders, reducing no-show rates.

Promoted a positive and respectful environment by consistently delivering patient-centered service.

Maintained organized patient records and confidential information. EDUCATION

High School

Penn Foster

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