Healthcare Office Administrator and Manager-in-Training
Resume:
ANUSHKA BANKS
*** ******* ***** *******, ** ***** 410-***-**** **************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with management, leadership, healthcare industry, retail, and customer service experience. who works collaboratively to ensure quality operations. Able to coordinate the medical office administrative and clerical duties to ensure effective patient services and ideal patient volume and flow.
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Show sound judgment and good decision making when dealing with problems.
Manage time and priorities in multi-task environments.
Google Word Processing Applications – Google Docs.
Communication Platforms – Zoom, Google Meet, and MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.
KEY QUALIFICATIONS
Electronic Health Records (EHR) Electronic Medical Records (EMR) Health Records Management Appointment Scheduling
Human Resource Management Medical Records Management Business Operations Practice Structure Accounting
Payroll Leadership & Management Medical Administrative Procedures Healthcare Ethics HIPAA Compliance
Insurance Billing Procedures Insurance Claim Cycle Medical Terminology
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2025
Introduced to the following concepts:
Human resource management, business operations, accounting, payroll, insurance billing procedures, and appointment scheduling.
Management and security of electronic medical and health records.
Scheduling appointments, entering data, and updating patient information using simulation EHR software.
Customer service, interpersonal communication, leadership, management, medical administrative procedures, and HIPAA compliance.
Program emphasized the use of critical thinking skills to succeed in a diverse environment.
Gained valuable experience during externship at iCare Medical Transport
All-State Career School Associate Degree – Billing and Coding Specialist
Achievement Academy at Harbor City High School Diploma
HEALTHCARE INDUSTRY EXPERIENCE
Home Instead Home Care Services of Pasadena – Pasadena, MD 03/2024 – 12/2024
Caregiver
Maintained a safe, secure, and healthy environment.
Assisted with activities of daily living – personal hygiene, mobility, and feeding.
Handled light housekeeping duties, prepared meals, and ran errands.
Documented patient condition and activities and any changes to patient care plan.
Ensured confidentiality and privacy standards of protected health information.
Magic – Baltimore, MD 02/2022 – 06/2022
Caregiver
Helped client with light housekeeping duties and meal preparation.
Assisted with personal care, dressing, grooming, and mobility.
Communicated effectively with clients, family members, and co-workers.
Documented client activities and change in behavior and abided by HIPAA guidelines to ensure privacy.
ADDITIONAL EXPERIENCE
Safeway Market Retail Store – Odenton, MD 08/2025 – Present
Retail Cashier / Customer Service
Offer fast and friendly service, operate cash register, scan merchandise, and accept payments.
Maintain the overall appearance and cleanliness of work area.
Work as part of a team and interact with diverse customers and staff members.
Follow policies as they relate to customer confidentiality.
Metropolitan Services – Hyattsville, MD 06/2024 – 04/2025
Armed Security
Patrolled property, monitored cameras, wrote reports, and investigated suspicious activity.
Remained aware of surroundings, maintained a professional image, and demonstrated excellent customer service.
Kept thorough and accurate records of activities.
Anvor – Odenton, MD 05/2024 – 12/2024
Assembly Associate
Operated machinery in a safe and efficient manner and in accordance with company procedures.
Inspected finished products for quality and adherence to specifications.
Met production goals and deadlines to maintain schedule and communicate effectively with team members.
Dorothy Security – Prince George’s County, MD 11/2023 – 03/2024
Armed Security
Maintained the security and safety of client property and personnel.
Followed site-specific policies and procedures and implemented emergency response activities as appropriate.
Ensured a positive company image by providing courteous, friendly, and efficient customer service.
Prior history includes Security Officer / Supervisor Compliance Officer/ Port Escort / Shipyard Security
Driver / Park Clerk / Sorter / Barista / Customer Service / Cashier / Sales Associate experience.
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