Passionate Retail Professional with 7+ Years' Experience
Resume:
JAMILIA KWAJAH-ELLIMAH
Home address: ** ********** ***, *** ***
***********@******.***
PERSONAL STATEMENT
I am a committed, focused, and positive individual with a passion for retail. My seven-years of retail experience has developed my confident approach with customers. I enjoy approaching customers and giving them a personalised and pleasant retail experience by creating friendly conversation. I make sure to understand their needs and tailor this to my extensive product knowledge. I have experience working with high-end luxury products; therefore, I know how to market these products to the needs and desires of a diverse range of customers. My ability to work in fast paced environment enables me to aid multiple customers at one time. I engage well with teams; I can effectively communicate and coordinate to complete tasks to a high standard. I am confident that I will be able to apply myself to this role with my enthusiasm for retail and dedicated work ethic.
SKILLS
Merchandising
Communication
Leadership
Paperwork (KPI, Money mapping, Logging Returns)
Gift Wrapping
Teamwork
Problem-Solving
Organisation
Working with Tills
Cleaning
Time management
EXPERIENCE
SEPT 2023 – PRESENT
SALES ASSISTANT, pANDORA
This role offered me the exciting challenge to memorise different intricate metal pieces in terms of setting, manufacturing, and composition. I was able to adapt quickly to learn these products and use this newfound knowledge to actively engage with customers. This job allowed me to utilise my social skillset by building a friendly rapport with customers and helping them through some of their most precious moments. I enjoyed being able to manage and exceed targets such as ensuring multi-buys and offering cleaning products to drive sales but also to build long term customers.
MAY 2023 – AUGUST 2023
CUSTOMER SERVICE REPRESENTATIVE, CHARLES TYRWHITT
This was a drastic change from sales experiences I have acquired before, whereby being in a call centre I relied on my ability to connect with customers and put across a friendly and passionate approach through the phone. This job required me to use my knowledge of the company and its goals to achieve a resolution independently for the customer. It has strengthened my skills in being able to come to resolutions independently and developing my verbal skillset to ensure a sale and build a long term client. Additionally, I became well-versed with communicating with customers via chat and email. Across these different communication mediums I maintained an average of 4.8 Stars due my customer support abilities.
JAN 2023
BARTENDER, LIVERPOOL GUILD OF STUDENTS
Skilfully managed bar operations during high-energy concerts, ensuring exceptional customer service and satisfaction. Expertly prepared and served a variety of beverages, including cocktails, beers, and non-alcoholic drinks, to a diverse clientele. Maintained a clean and organized bar area, adhering to health and safety regulations and venue standards. Demonstrated strong multitasking abilities in a fast-paced environment, efficiently handling cash transactions and managing inventory levels. Collaborated with venue staff to coordinate efficient service delivery and contribute to the overall success of events.
NOV 2020 – JUL 2021
SALES ASSISTANT, pANDORA
DEC 2018 – SEP 2019
SUPERVISOR, coast (debenhams)
My hard work as a retail assistant resulted in my promotion as a supervisor of a team of four. In this role, I had to update weekly financial sheets such as KPI and money mapping. This has made me equipped to handle multiple tasks within a short time. Additionally, I was tasked with creating timesheets and conversing with the regional manager to ensure my standards as the supervisor. I also set in place monthly team meetings to celebrate staff and provide solutions as how to best improve our sales and reach our targets.
JUL 2016 – DEC 2018
RETAIL ASSISTANT, coast (debenhams)
Within this role I enjoyed engaging with customers and offered a personalised shopping experience. I made sure to understand their wants and needs from their desired product and tailored my suggestions to their needs and to engage them with new products. Additionally, I was able to effectively manage my time conversing with customers and ensuring that the shop floor remained tidy and organised. By the end of the day, I ensured that I had completed tag checks, cleaned the stock room, tidied the shop floor, and logged returns. Additionally, I handled promotions and sale markdowns, including relabelling prices and fixing up new signage.
EDUCATION
SEP 2019 – JULY 2024
LAW WITH A YEAR ABROAD, University of liverpool
First Class (75%)
AUGUST 2019
A-LEVELS, Walton high
A* EPQ, A Law, B English Language, B Geography.
AUGUST 2016
A-LEVELS, WALTON HIGH
1A*,6A’s, 2B’s, 2C’s (includes Math and English)
References are available upon request.
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