Hospitality Operations & Design Specialist
Resume:
Ashlee Tjernagel
Dilley, TX *****
************@*****.***
Professional Summary
Detail-oriented hotel operations manager with 15+ years of experience in hospitality and event coordination. Proven expertise in managing all aspects of hotel operations, including guest services, maintenance, and design projects. Skilled in collaborating with clients to create personalized experiences and overseeing event logistics. Recognized for outstanding design work and strong vendor relationships, ensuring seamless execution of projects and high client satisfaction. Willing to relocate: Anywhere
Work Experience
Freelance Designer and Illustrator
Innovations by Ash-San Antonio, TX
January 2018 to Present
• Conducted research on current design trends, materials, and furniture options to stay up-to-date with industry developments
• Collaborated with clients to understand their design preferences, needs, and budget constraints, resulting in highly personalized and satisfactory designs
• Developed innovative design concepts that aligned with client's vision while incorporating industry trends and best practices
• Created detailed floor plans, elevations, renderings, and specifications using AutoCAD or other relevant software tools
• Sourced materials from various vendors while negotiating favorable pricing terms to meet project requirements without compromising quality standards
• Conducted site visits during different phases of the project to monitor progress, address any issues or challenges that arise promptly
• Collaborated with marketing team to develop compelling visual content for social media platforms, increasing brand visibility and attracting new clients
• Received recognition from industry peers for outstanding design work through nominations or awards Manager of Operations
Hotel Dilley Grand-San Antonio, TX
May 2025 to August 2025
• Managed daily operations and maintenance property? ensuring a high standard of cleanliness and functionality
• Coordinated with vendors and contractors for repairs, renovations, and other property-related projects
• Created and maintained detailed records of property expenses, income, leases, and tenant information
• Handled all aspects of lease agreements including drafting contracts, conducting background checks on potential tenants, and collecting rent payments
• Responded promptly to tenant inquiries or concerns regarding repairs or other issues related to their living environment
• Landscaping, maintenance, interior design, and front desk coverage
• Ensured compliance with local hotel regulations and codes by staying up-to-date on relevant laws and ordinances
Shift Leader/Cashier
Subway Pilot Travel Center-Texas
February 2023 to September 2024
• Operated cash register accurately for order processing and handled cash transactions efficiently
• Managed inventory levels of ingredients and supplies to ensure availability during peak hours
• Collaborated with team members to prioritize tasks and maintain smooth operations during busy periods
• Implemented upselling strategies to increase average transaction value per customer visit by XX%
• Assisted in training new employees on sandwich assembly techniques and customer service protocols
• Handled customer complaints or concerns promptly and professionally to ensure satisfaction Catering Event Server
Cathy's weddings-San Antonio, TX
January 2018 to April 2023
Event server for weddings
Housekeeping (Private Contract
Care.com-San Antonio, TX
January 2014 to September 2019
• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Collaborated with interdisciplinary teams to develop and implement strategies for enhancing the delivery of end-of-life care
• Developed training materials and conducted educational sessions for hospice staff on topics such as pain management, symptom control, and psychosocial support
• Administered medications, monitored vital signs, and assessed patient conditions to ensure optimal comfort and symptom management
• Delivered emotional support and counseling to patients and their families during end-of-life stages Wireless Expert- Key Holder
T-Mobile-Boerne, TX
June 2016 to December 2018
• Consistently exceeded monthly sales targets by XX% through effective product knowledge and customer engagement
• Developed and maintained a loyal customer base, resulting in repeat business and referrals
• Demonstrated expertise in the latest wireless technology trends, features, and benefits to effectively educate customers
• Participated in ongoing training programs to stay updated on new products, promotions, and industry developments
Sales Specialists
The Home Depot-Boerne, TX
January 2012 to May 2014
Appliance sales, floor arranging and remodeling with new addition appliances. Use of fork lift, OP operating, and pallet jac for subtle moves.
I handles home delivery, cash out, and customer profiles Administration Assistant
South Texas Center for Pediatric Care-San Antonio, TX June 2008 to September 2010
Payroll management
Filling
Printing
Appt setting
Customer service
Faxing
Bill collecting
Education
Bachelor's degree in Psychology
University of Phoenix-San Antonio Campus-San Antonio, TX March 2015 to September 2018
Associate's degree in Business Administration
Hallmark College of Technology-San Antonio, TX
January 2006 to August 2008
Skills
• Video Production
• Driving
• Supervising experience
• Janitorial experience
• Industrial cleaning
• Lighting Design
• Merchandising
• Digital Marketing
• Order Picking
• Warehouse Experience
• Cash handling
• Forklift
• Social Media Management
• Route Driving
• Packaging
• Remodeling
• Content Development
• Load & Unload
• Delivery Driver Experience
• Pallet Jack
• Hotel experience
• Housekeeping management (5 years)
• Front desk (10+ years)
• Cash register
• Video Editing
• Hotel management
• Housekeeping hotel 300+ rooms (2 years)
Certifications and Licenses
Driver's License
Additional Information
Colonel TC Morrow
Frío County K-9 department, auctioneer, and friend
(previous customer from Hotel Dilley)
*****@***.***
Deborah Burger
Bout Time Ranch
Previous Employer and Family
********@**.***
Elio Reyna
Customer and on call helper
Hotel Dilley Grand
More upon request!
Contact this candidate