Operations Supervisor and Office Manager
Resume:
JAHMEE BARNETT-MATTHEWS
Alpharetta, GA *****
***************@*****.***
Work Experience
Office Manager
LSGF Management-Norcross, GA
Present
• Managed daily office operations, notarizing legal documents/affidavits, coordinating meetings, and handling correspondence
• Report management of new hires/e-Verify certified
• Training New Hires and implementing workflows
• Oversee inventory management, ensuring adequate supply levels while minimizing waste and reducing costs
• Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Implemented new software systems for project management, resulting in improved team collaboration and productivity
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
Med Tech/Caregiver
Harmony Senior Services-Mechanicsburg, PA
June 2022 to June 2024
· Led the overnight operations of the Alzheimer’s and Dementia unit, ensuring high standards of care and compliance with state regulations.
· Provided personalized care and medication administration to residents, demonstrating strong clinical and managerial skills.
· Acted as the emergency contact, handling critical situations with professionalism and efficiency. Assistant Office Manager
Family Practice Center-Harrisburg, PA
March 2021 to June 2022
· Managed day-to-day operations of a busy medical practice, including patient check-in/check-out, inventory control, and staff coordination.
· Played a pivotal role in hiring, training, and mentoring employees, fostering a collaborative and efficient work environment.
· Streamlined office processes to enhance patient care and operational efficiency, resulting in improved patient satisfaction and staff productivity.
Warehouse Lead/Supervisor
Nordstrom-Elizabethtown, PA
October 2021 to May 2022
· Supervised the 2nd shift picking staff in a high-volume warehouse, ensuring accurate and timely order fulfillment.
· Coordinated inventory processing and maintained efficient warehouse operations through effective communication and organizational skills.
· Implemented process improvements that increased operational efficiency and reduced errors, contributing to the overall success of the warehouse team. Administrative Assistant Manager
RAM ISS-Camp Hill, PA
February 2020 to January 2021
· Led a team of field service technicians across the United States, overseeing complex industrial services such as rigging, mechanical operations, and laser alignment.
· Managed daily timesheets, labor costs, and invoicing, ensuring accurate financial records and efficient service delivery.
· Coordinated meetings, travel arrangements, and office administration, demonstrating exceptional multitasking and time management abilities.
Care Coordinator/Case Manager
ORI Homecare-Harrisburg, PA
October 2018 to February 2020
· Coordinated care providers and home health aides, ensuring compliance with Pennsylvania Waiver Programs and state regulations.
· Managed HR, payroll, and administrative functions, contributing to the smooth operation of the homecare agency.
· Played a crucial role in transitioning from the HHA to Matrix system, significantly improving operational efficiency and service delivery.
Ambulatory Service Representative
Pinnacle Health-Lemoyne, PA
July 2016 to October 2018
· Registered new patients, scheduled appointments, processed medication refills, and managed lab orders in a fast-paced healthcare environment.
· Provided comprehensive administrative support, ensuring accurate patient information management and communication between departments.
Training Coordinator / QA Coordinator
UPMC Pinnacle Health-Lemoyne, PA
July 2016 to October 2018
· Led training and quality assurance for a team of 45-50 call center staff members, ensuring high standards of service and operational efficiency.
· Developed and updated workflows, resource materials, and training programs, resulting in improved team performance and customer satisfaction.
Patient Receptionist
ORI Homecare-Philadelphia, PA
December 2015 to June 2016
· Managed patient records, scheduled appointments, and ensured HIPAA compliance during an externship that transitioned into a permanent role.
· Built strong relationships with patients and provided compassionate care, contributing to high levels of patient satisfaction and trust.
Guarantor Insurer Relations Team Member
PHEAA-Harrisburg, PA
January 2015 to January 2016
· Managed student loan accounts, assessed disability claims, and processed guarantor information with precision and attention to detail.
· Promoted within six months due to outstanding performance in administrative and clerical duties, demonstrating strong analytical and problem-solving skills. Childcare Assistant / Receptionist
Community YMCA of Eastern Delaware-Lansdowne, PA
November 2013 to December 2014
· Assisted with childcare and after-school programs, ensuring the safety, growth, and development of students in a low-income community.
· Supported administrative functions such as organizing events, managing book inventory, and maintaining student records, contributing to the efficient operation of the YMCA. Trainer/EXPO/HOST
Red Robin-Mechanicsburg, PA
February 2010 to July 2013
· Promoted to trainer within five months, responsible for onboarding and training new employees in customer service, food quality, and company policies.
· Maintained high standards of customer satisfaction and operational efficiency in a fast-paced restaurant environment, leading to increased customer loyalty and repeat business. Education
Science (Associate)
Delaware County Community College
December 2014 to December 2014
High School Diploma
Cumberland Valley High School
June 2013 to June 2013
Trade school
Health Policy and Administration (Bachelors)
Penn State, Online
Some college
Bachelor's degree
Skills
• JAHMEE BARNETT-MATTHEWS Alpharetta, GA 30022 ***************@*****.*** 717- 215- 8025
Certifications and Licenses
Certified Notary Public
Driver's License
Certified Coding Specialist
Certified Professional Coder
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