Administrative Support Specialist in Training

Falandjina “Jina” Baptiste

Orlando, FL *****

********************@*****.*** 407-***-****

Professional Summary

Motivated and detail-oriented Medical Student at Ultimate Medical Academy, with strong communication and administrative skills. Proficient in Microsoft Word and PowerPoint, and committed to delivering high-quality support while fostering efficient office operations. Known for professionalism, organization, and excellent customer service in fast-paced environments.

Skills

• Fluent in Creole and English

• Proficient in Microsoft Word, PowerPoint, Excel, Outlook, and Publisher

• Excellent telephone etiquette and guest relations

• Experienced in appointment scheduling, email communication, and front desk operations

• Strong time management, teamwork, and attention to detail

• Familiar with QuickBooks, Google Docs, and POS systems (Aloha POS)

• Skilled in office administration, customer service, and data organization

Education

Healthcare Administration (Freshman Student)

Ultimate Medical Academy — October 2025 – Present

Business Studies

Valencia College – Orlando, FL — August 2022 – 2025

High School Diploma

Evans High School – Orlando, FL — May 2022

Certifications

• Business Specialist – Expected December 2024

• Business Operations – Expected December 2024

• Business Management – Expected December 2024

Work Experience

Sales Associate

7-Eleven – Orlando, FL April 2025 – Present

• Greet and assist customers, process transactions efficiently, and maintain a clean, organized environment.

• Handle multiple payment methods accurately and ensure excellent service quality.

• Support inventory management and promote store products and specials.

Front Desk Receptionist

Clearview Diagnostic – Orlando, FL May 2024

• Answered calls and greeted patients and visitors in a professional, welcoming manner.

• Managed sign-in/out logs and ensured accurate visitor records.

• Assisted with administrative tasks and responded to client inquiries effectively.

Work Study Assistant, Office for Students with Disabilities

Valencia College – Orlando, FL August 2022 – April 2024

• Answered phones, managed emails, and greeted visitors as the first point of contact.

• Scheduled appointments and organized office documents.

• Supported campus events and projects while fostering an inclusive environment.

Customer Service Representative

Ross Dress for Less – Orlando, FL March 2022 – August 2022

• Assisted customers on the sales floor and in fitting rooms, ensuring a positive shopping experience.

• Maintained merchandise displays and supported inventory organization.

• Developed strong communication, teamwork, and customer service skills.

Languages

• Haitian Creole – Fluent

• English – Fluent

Additional Competencies

• Customer service & guest relations (3+ years)

• Administrative experience (2+ years)

• Cash handling & POS operation

• Proofreading & documentation

• Fast-paced retail and healthcare experience

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