Operations & Administrative Specialist with Finance Experience

Tiffany Aspen Flynn

Bradenton, Florida

303-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Administrative Assistant with extensive experience in medical office operations, corporate administration, franchise management, financial processes, and customer support. Highly organized and reliable, with a strong track record in onboarding, orientation, invoicing, deposit reconciliation, and insurance verification. Skilled in multi-tasking, problem-solving, and supporting teams in fast-paced environments.

PROFESSIONAL EXPERIENCE

MySalon Suite Franchise – Co-Owner / Operations Support

Florida – 2018 to Present

Manage onboarding for new members, including lease agreements, orientation, and account setup

Conduct new member orientation, explaining policies, procedures, and suite operations

Handle member invoicing for weekly rent and ensure accurate, timely payments

Balance and process weekly rent deposits, maintaining complete documentation

Verify member insurance policies to ensure compliance

Serve as primary contact for member questions and operational support

Maintain franchise documentation and assist with administrative and financial tasks

Costco Wholesale – Various Roles

Various Locations – 1998 to 2010

Managed accounts payable and accounts receivable, ensuring accurate vendor payments

Oversaw daily expense tracking, collections, and financial reconciliation

Balanced tills and processed high-volume payments through the vault

Provided HR and payroll support for ~200 employees, including benefits administration, leave of absence, FMLA coordination, and workman’s compensation

Conducted new hire orientation and onboarding, including I-9 processing and employment verification

Provided customer service and administrative support across multiple departments

Medical Office Administrative Support – Various Clinics

Colorado – 1990 to 1998

Managed front desk operations including patient check-in, check-out, and appointment scheduling

Operated multi-line phone systems and coordinated high-volume patient communication

Maintained medical records with accuracy, confidentiality, and regulatory compliance

Completed insurance pre-certifications and authorization requests

Provided administrative and customer service support to medical staff and providers

EDUCATION

Colorado State University & Metropolitan State College – Some College Coursework, 1994 to 1998

Bear Creek High School – Diploma, 1994

SKILLS

Administrative & Office Skills

Office administration and clerical support

Document preparation, filing, and record management

Scheduling, calendar management, and appointment coordination

Data entry with high accuracy

Onboarding and orientation for new staff or members

Multi-line phone system operation and professional communication

Financial & Accounting Skills

Invoice processing and payment tracking

Balancing deposits and financial reconciliation

Accounts payable/receivable knowledge

Payroll support and HR documentation

Expense reporting and collections

Customer Service & Interpersonal Skills

Member and client relations management

Insurance verification and compliance support

Conflict resolution and problem-solving

Professional communication and teamwork

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

EMR / medical records software (general familiarity)

Database management and reporting

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