Administrative Operations Specialist
Resume:
Kimberly Moore-Keller
*******@*****.***
Meticulous and systematic Administrator skilled in organizing, planning and managing daily clerical needs.
Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship- building.
Work Experience
Member Service Specialist
AAA Automobile Club of California - Lancaster, CA
March 2023 to September 2023
Provided AAA members with the Department of Motor Vehicle (DMV) transactions. Acted as internal DMV liaison.Supported, executed, and oversaw DMV daily auditing and balancing process for the Auto Club branch. Performed daily cashier functions to meet DMV contractual agreement. Carried out daily problem-solving pertaining to DMV transactions. Input sensitive customer and transaction information accurately into various databases. Collected appropriate fees, accurately accounted for monies collected, and verified and issued receipts, accountable items, and applicable documents. Tracked related DMV procedural and keying errors to support accuracy goals. Responsible for the review and maintenance of DMV reports to monitor for trends and suspicious activity Insurance Service Representative ETeam - Remote
January 2021 to June 2021
Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.Participated in training sessions designed to keep staff up-to-date on current developments in the field.Explained coverage options to potential policyholders, answering questions or concerns.Maintained accurate records of customer interactions and policy information. Admissions Advisor
University of Antelope Valley - Lancaster, CA
April 2019 to March 2020
Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
Processed admissions applications and transcript requests to facilitate student enrollment. Established and enforced administration policies and rules governing student behavior. Stayed up to date on school policies and diverse program requirements. Evaluated transcripts from previous institutions for transfer credits eligibility.Observed students during classroom activities to evaluate students' performance, behavior and social development.Led both large group and individual tours to provide prospective students with better understanding of campus layout. Planned and promoted career and employment- related programs and events, fully coordinating job fairs and career workshops.Assisted students in understanding academic application processes, admissions requirements and financial aid options. OFFICE CALL CENTER MANAGER Allied Doc Prep - Beverly Hills, CA December 2014 to April 2019
Managed a team of customer service representatives, resulting in a 30% increase in customer satisfaction ratings. Developed and implemented new customer service policies and procedures, resulting in a 10% reduction in customer complaints. Provided support to senior customer service managers. Coached and trained all call center new employees. Facilitated daily shift meetings. Supported HR department in the recruitment and hiring of call center staff. Responsible for compiling statistics and executing reports reflecting findings. Worked with managers and executives scheduling leave and making travel arrangements. Engaged with telecom companies to negotiate contractual agreements.
Logistic Coordinator
Global Auto Processing Services - Port Hueneme, CA September 2005 to December 2014
Prepared, routes and managed Company’s purchase orders.Reviewed shipment materials before distribution, collaborated with transportation systems to ensure prompt shipment pick-ups and monitored shipment costs and productivity processes. Coordinated with transportation providers to ensure prompt and proper movement of shipments.Responded to customer inquiries and referred clients to the proper channels.Reviewed purchase orders and shipping documents (BOL) to ensure accuracy. Made special shipping arrangements as necessary.Tracked and fixed shipping errors.Prepared bills and invoices..Managed distribution and shipment budgets.Ensured that the quality of all services provided met the required standards. Developed processes that make the supply chain more efficient and organized
Education
SUSAN MILLER DORSEY HIGH SCHOOL GENERAL EDUCATION
1986
Skills
• Customer service
• Sales
• Upselling
• Inside sales
• Telemarketing
• Sales management
• Customer relationship management
• Cash handling
• Typing
• Negotiation
• Google Docs
• Business development
• Leadership
• Windows
• Conflict management
• Relationship management
• Hospitality
• Dealership experience
• Team management
• Presentation skills
• SaaS
• Operating systems
• Mentoring
• Workforce management
• Recruiting
• Front desk
• Order fulfillment
• Microsoft Access
• Accounts receivable
• Telecommunication
• DocuSign
• Clerical experience
• E-commerce
• Project coordination
• Human resources
• Events management
• Fraud prevention and detection
• Project management
• ATS
• Property management
• HIPAA
• Accounting
• Microsoft Dynamics GP
• Continuous improvement
• ServiceNow
• Social media management
• Medical terminology
• Payroll
• Fair Housing regulations
• Workday
• Accounting software
• HubSpot
• Yardi
• SharePoint
• Financial analysis
• Kronos
• Accounts payable
• Oracle
• Succession planning
• Document management
• Medical coding
• Paratransit
• Records management
• Financial services
• QuickBooks
• FTP
• LIHTC
• Scripting
• Databases
• Data collection
• PeopleSoft
• Data analysis skills
• Quality control
• Employment & labor law
• Data management
• Adobe Acrobat
• AI
• Financial report writing
• ICD-10
• Classroom experience
• HR sourcing
• Section 8
• Statistics
• Documentation review
• Academic advising
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