Customer-Focused Tech Support & Learn-Ready Professional
Resume:
Robert Getino
*********@*****.***
EXPERIENCE
DJI Cerritos, CA
Customer Service Representative November 2024 – Present
• Provide customer support via phone and email, utilizing LMS/CRM systems such as Jira and Microsoft Dynamics CRM to manage inquiries efficiently
• Maintained accurate records of interactions to enhance service quality and customer satisfaction
• Resolved customer issues independently, offering tailored solutions with professionalism
• Explained technical concepts in clear, simple terms to improve customer understanding
• Adapted quickly to new software tools and processes to optimize service delivery Riverstreamz- LA County Registrar of Voters Artesia, CA Field Support Technician October 2024
• Provide on-site technical support for voting equipment, ensuring proper pre-election setup, operation, maintenance, testing and troubleshooting of voting machines, printers, and scanners
• Perform diagnostics, basic repairs, and software updates to resolve technical issues during election day
• Train and support poll workers on the operation of voting technology
• Maintain accurate logs on Cherwell for technical issues, resolutions, and system performance for reporting purposes
• Ensure compliance with election laws and security protocols regarding voting equipment
• Provide real-time updates to managers on technical incidents or issues at polling sites improving real-time accuracy by 50% UPS La Mirada, CA
Package Handler October 2019 - February 2024
● Loaded trailers up to 34 feet long and assisted with sorting packages, handling 2,000-4,000 packages per shift
● Collaborated with different areas of the warehouse to ensure smooth and efficient operations Limitless Rentals LLC Remote based in Los Angeles, CA Tier 1 Technical Support Representative March 2019 - March 2022
• Resolved an average of 40-50 technical issues daily via phone, email, and chat, including password resets and payment transaction issues then resolving them by remote desktop sessions and step-by-step instructions
• Followed up with customers to ensure issue resolution and customer satisfaction as well as escalating more complex problems to tier 2 technical support
• Utilized technical troubleshooting skills to handle issues across multiple platforms, improving response times by about 30% EDUCATION
Cerritos College Norwalk, CA
Associate of Arts in Business Administration- MIS May 2015 Calbright College Los Angeles, CA
Cybersecurity Certification Courses August 2025
SKILLS AND TECHNOLOGIES
● Microsoft Office Suite, Mac OS, Windows OS, Windows Server 2022, Database Research, Technical Troubleshooting, Microsoft Azure, osTicket, Microsoft Dynamics CRM, Jira, Cherwell Software, Active Directory, Virtual Machines, Virtual Networks, Network Security Groups, ACLs (Access Control Lists), Communication, Problem-Solving, Conflict Resolution, Active Listening, Quick Learner, Time Management, Team Collaboration
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