Bilingual Administrative Support Specialist

TALGAT (TJ) ABUOV

AA Bilingual (English–Russian) Customer Service Administrative Support

Email: *************@*****.*** Phone: +1-909-***-**** Location: Madison ME Work Authorization: U.S. Permanent Resident

Professional Summary

Bilingual office and operations professional with 8+ years of experience in administrative coordination, client communication, and front-office support. Strong organizational and multitasking skills, attention to detail, and commitment to creating a welcoming, efficient environment. Fluent in both English and Russian, with experience supporting diverse communities. Proficient in MS Word, Excel, Google Docs, and customer-facing correspondence. Reliable, courteous, and quick to learn new systems and workflows.

Core Competencies

• Customer Service & Phone Support

• Front Desk Coverage & Scheduling

• Microsoft Word, Excel, Google Docs

• Calendar & Event Coordination

• Document Preparation & Record Maintenance

• Russian-English Bilingual Communication

• Time Management & Organization

• Support for School Operations & Parent Interaction

Professional Experience

Operations & Customer Coordinator TJ Listing Services, Whittier, CA

2016 – Present

• Served as the primary contact for client communication via phone, email, and in-person meetings.

• Scheduled appointments, managed calendars, and maintained organized digital and physical records.

• Created invoices, processed client data, and handled follow-up correspondence.

• Assisted in coordinating vendor services and small business operations.

• Maintained high level of professionalism and cultural sensitivity in all interactions.

Administrative Assistant Educational Setting, Kazakhstan

1997

• Provided support to educators and students across grades 6–11 in a school environment.

• Handled attendance records, parent communications, and day-to-day classroom assistance.

• Supported educational planning and school event logistics.

Education

M.A. in Business Administration – Kazakh American Free University, 2005

Diploma in English Language Teaching – Aktau Teacher Training University, 1998

References

Available upon request.

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