Tech-Savvy IT Support & Customer Service Professional

Tyreana Dora

Baltimore, MD

Email: ***********@*****.*** Phone: 667-***-****

Objective

Highly motivated, dependable, and detail-oriented professional with strong technical, communication, and teamwork skills. Experienced in IT support, customer service, and understanding human behavior. A collaborative team player eager to learn and contribute to company success while delivering excellent service. Skills

Technical Skills:

- IT troubleshooting and technical support

- Customer service and client relations

- Hardware diagnostics and repair (PCs, laptops, printers, peripherals)

- Software knowledge: Windows OS, macOS, Linux basics

- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Google Workspace (Docs, Sheets, Slides, Gmail)

- Network setup and troubleshooting (routers, Wi-Fi, LAN)

- Operating system installation and configuration

- Virus/malware removal and cybersecurity basics

- Cloud platforms: Google Drive, OneDrive, Dropbox

- Ticketing systems and IT support tools

- Data entry and database management

- Remote support tools (TeamViewer, Zoom, AnyDesk)

- Basic coding/scripting knowledge (HTML, CSS, Python basics)

- Technical documentation and reporting

Communication & Teamwork Skills:

- Clear and effective verbal and written communication

- Active listening and empathy

- Conflict resolution and problem solving

- Collaboration and team-oriented mindset

- Customer support and client relationship management

- Motivational and coaching skills

- Presentation and public speaking basics

Psychology Skills:

- Understanding human behavior and cognitive patterns

- Emotional intelligence and social awareness

- Behavioral observation and analysis

- Patience and adaptability in high-stress situations Experience

Customer Service / IT Support (Freelance & Part-Time)

- Assisted clients with tech troubleshooting and software issues

- Maintained clear communication and resolved client concerns efficiently

- Demonstrated patience, empathy, and teamwork in handling client inquiries

- Collaborated with team members to complete technical projects successfully Education

- High School Diploma West Virginia (Year)

- Additional courses or certifications in IT, psychology, or communication (if applicable) Certifications

- (Optional: Include any IT, customer service, or psychology-related certifications) Summary

A great team player who is eager to learn new skills, tackle challenges, and grow professionally. Brings a positive attitude, strong work ethic, and a balance of technical knowledge, communication expertise, teamwork, and psychological insight to support both clients and team success.

Contact this candidate